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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "hour"

31% positive business outlook

Reviews by job title

259 reviews
3.0
Aug 1, 2024

High call flow, low salary

Recommend
CEO approval
Business Outlook

Pros

Work from home, fixed schedule of 6:30 hours 5 days a week

Cons

Low salary, high call flow, lots of back to back

avatar
LanguageLine Solutions Response
1y
Thank you for taking the time to provide your feedback and appreciate you taking the time to let us know there is room for improvement. We regularly review industry compensation and find that our compensation and benefits are consistent with the industry. We wish you well in your future endeavors.
1.0
Sep 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote,paid training,hired Kelly services 401 k program

Cons

Horrible training, university vocabulary,underpaid for what they're asking for,they say your hired,then next day you can't log in,your told you weren't chosen,even after getting calls for 2 hours.. ridiculous, unprofessional

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LanguageLine Solutions Response
1y
As your employment is with one of our partners rather than directly with LanguageLine, please direct your comments and concerns to them, as they are best positioned to address them. We wish you all the best in your future endeavors.
2.0
Oct 29, 2024

Flexible schedule but low pay

Recommend
CEO approval
Business Outlook

Pros

The schedule is pretty flexible.

Cons

Very busy, back to back calls. They never raise one cent of your hourly pay once you get hired. I've been working here for more than 6 years, no matter how many times you ask them to increase your hourly rate, they always reject you. Also, it's so hard to take a day off, even you have 200 plus pay vacation hours. Almost everyday on the calendar showed "0" hours available for taking time off. They just refuse to let you take a day off work when you escalated your request.

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LanguageLine Solutions Response
1y
Thank you for sharing your experience. We appreciate your commitment over the years and understand your concerns about pay and time-off policies. Your feedback is essential, and we recognize the importance of valuing our dedicated employees. We actively review our compensation and leave processes to better support our team. If you’d like to discuss this further reach out to interpretercommunications@languageline.com.
3.0
Jul 5, 2024
Recommend
CEO approval
Business Outlook

Pros

We can work from home. If you are an interpreter professional, this is a great place to sharpen your skills. Very flexible when you need some days or weeks or even months off from work. Relatively organized training and supervision. Company provides you with a computer and earphone, but you can't even use Google in that computer. Purely just for work.

Cons

Hour rate is way too low for such high intensity and high skill work. No pay raise even after 5 years. It has never raised a cent since the first day being there. No sick pay. No pension contributions. They pay almost the same whether you have decades of interpretation and translation experience with many professional certificates as those who just enter into the market. Not fair for interpretation professionals with certificates.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
4.0
Jul 1, 2024

Paid By Minutes

Recommend
CEO approval
Business Outlook

Pros

Work from home, flexible hours

Cons

The Paid too low. They constantly send you extra documents and expect you to spend more time on self training without paying.

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to provide feedback. We appreciate your comments and are happy to hear that for the most part enjoyed your experience with LanguageLine. We wish you well in your future endeavors.
3.0
Oct 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work, flexible hours, decent training. Can be rewarding work if you stick it out.

Cons

Pay is quite low for the field, but as LLS outsources to Latin American countries, they take advantage of the conversion rate and get away with it. The work is quite exhausting, often dealing with back-to-back calls, intense and fast interpreting with complex vocabulary, and rude clients. The worst part, however, is the horrid app through which you receive calls: it doesn't work half the time, constantly presents errors, and tends to have terrible audio quality, which of course affects the quality of the interpretation.

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LanguageLine Solutions Response
1y
Thank you for sharing your review. As you were employed by one of our partners, we encourage you to reach out to them directly for support and share your feedback.
4.0
Oct 9, 2024

Good for remote job

Recommend
CEO approval
Business Outlook

Pros

- Good remote job - Good training - Good starting pay for full time and increases in a year

Cons

- Bad pay for part time - Sometimes there is not enough work meaning that hours might decrease

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LanguageLine Solutions Response
1y
Thank you for your review and for being a part of the LanguageLine team for over two years. We’re glad to hear that you appreciate the remote work, training, and starting pay for full-time positions. We also understand your concerns regarding part-time compensation and fluctuating work hours. Your feedback is valuable to us as we continuously work on improving the experience for both full-time and part-time employees. Should you wish to provide further feedback, feel free to reach out to us at InterpreterCommunications@languageline.com.
1.0
Jul 31, 2024
Recommend
CEO approval
Business Outlook

Pros

they don't have any thing nice worth saying after almost 3 years of abuse. I just hope glassdoor doesn't erase this to help them. anyone looking for a job in this company living outside of the United States be warned.

Cons

- awful poverty salary, less than 500 dollars a month for 8 hours of the most stressful, abusive, demanding job ever. - they love to outsource people in other countries with bad economies, they do this through the use of other third party companies to avoid back slash when they fire people because they wear them out and cause physical and mental harm from how abusive they are with their employees. - they don't pay any form of bonus/over time, If one of their also clients makes you stay longer than your shift, then it's too bad. - most of their are clients are extremely rude to the LLS employees, - they keep chaning your schedule around without any previous notice and cero concern on how this might after and impact employees personal time, life, and other responsibilities. - They have "supervisors" monitoring employees on calls all day, These supervisors seem to have an attitude more in line with that of an overseer than an actual supervisor. - Cero empathy and respect for the employees: personal time, physical and mental health. - every year during the months of may and june, when there aren't back to back calls, they start firing employees to save money. "Why pay for 3 employees when 1 can do the job of 3 for the same salary." - No opportunity for growth with in the company for any other position aside from being an overworked and underpaid interpreter.

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LanguageLine Solutions Response
1y
LLS uses a strict standard of call handling protocol that has been refined over the past 42 years and has been validated by numerous outside agencies, including “Great Place to Work.” Our partners have the same commitment. We take particular objection to the assertions. Unfortunately, it was not a good fit for you. We wish you well in your future endeavors.
2.0
Jun 28, 2024

Okay if you're

Recommend
CEO approval
Business Outlook

Pros

Flexible schedules if you're looking to work certain hours.

Cons

Low pay No room for career growth Micromanaging leadership There is no reward or incentives for great work.

avatar
LanguageLine Solutions Response
2y
We understand that occasionally we miss the mark. Thank you for taking the time to let us know there is room for improvement. We wish you well in your future endeavors.
Viewing 10 - 12 of 259 Reviews

Glassdoor has 3,059 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.