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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "hour"

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Reviews by job title

259 reviews
3.0
Dec 22, 2023

Treatment for graveyard employees

Spanish interpreter
Recommend
CEO approval
Business Outlook

Pros

Work from home Can hit the bonus fairly easily as long as you stick to your adherence

Cons

Little to care or accomodation for graveyard shift employees despite them getting the hardest calls there are, 911. Company would regularly call me to come into the main office without 24h notice despite many myself and many employees living very far from the main office. Rescheduling was rarely ever well received even when called to come in on my day off. Was not compensated for my time there either because as a graveyard employee, I was never called in during my working hours despite spending all day commuting to the main office and then commuting back home, was still expected to complete my all night shift.

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.
2.0
Sep 5, 2023

Subpar pay and benefits, enjoyable work

Interpreter
Recommend
CEO approval
Business Outlook

Pros

WFH, decent training for the most part (though the trainers did not show up on time on three different occasions, we had to wait for an hour). The interpreting work itself is great for myself, I am learning a lot and have a sense of being useful, needed, helpful.

Cons

Low pay, subpar benefits, no federal holidays, non-transparent communication, punitive environment, cheap computers, Internet explorer is the choice of a browser in 2023, they can cancel your scheduled work the last minute (so you can't plan ahead and you do not get paid once they cancel your shift), the reimbursements differ amongst the interpreters, so any talk about the wages is strongly discouraged on their internal chat platform, and on and on.

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LanguageLine Solutions Response
2y
Thank you for taking time to leave a review. As a “Great Place to Work” we are always looking for ways to improve our interpreter’s experiences. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. We regularly review industry compensation. Additionally, we have many other resources available to support you with equipment and technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.
3.0
Oct 12, 2023

Lack of training hours

Interpreter
Recommend
CEO approval
Business Outlook

Pros

- Management from Kelly service (for Canadian interpreters) was great

Cons

- I was hired as a medical interpreter but got calls from all different places including airport, banks, court, law firms(in the middle of the trial), emergency room, 911 etc which is overwhelming. - no time for going to washroom

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.
4.0
Jan 4, 2024

Overall good

Mandarin interpreter
Recommend
CEO approval
Business Outlook

Pros

Good pay Good ot rates Management is helpful

Cons

Working hours Back to back call

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave such a thoughtful review. We are happy to hear you enjoyed taking calls for us! We wish you well in your future endeavors.
3.0
Oct 1, 2023

Not Flexible

Spanish interpreter
Recommend
CEO approval
Business Outlook

Pros

Work remotely, Benefits, Assist other people

Cons

Having to remain seated for too many hours at a time. Not able to work flexible hours.

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LanguageLine Solutions Response
2y
Thank you for taking the time to write a review. We have many wellness resources to assist you available in the interpreter libraries that include Chair Yoga videos, and short stretching exercises, etc. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.
4.0
Dec 31, 2023

Good

Interpreter
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, ok pay. Friendly coworker.

Cons

No room to go up in position.

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LanguageLine Solutions Response
2y
Thank you for sharing your feedback with us. Employees’ professional growth and development are a priority for us. While it might appear that advancement opportunities are limited at times, please know that we are committed to creating an environment that fosters growth and allows individuals to flourish in their careers. That said, LLS offers tuition reimbursement and training to promote employees’ success within the company.
4.0
Oct 2, 2023

Overall a good experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility with the schedule and working hours Professional training prior to starting the work Rewarding nature of the job

Cons

Salary is too low in my opinion Difficult and sensitive nature of work Calls can be stressful at times

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LanguageLine Solutions Response
2y
Thank you for your feedback. We appreciate your input as it helps us identify areas for improvement and enhance our overall employee experience. Our compensation and benefits are reviewed on an annual basis; in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry.
3.0
Sep 5, 2023

Can get your career started and gain experience

Medical interpreter
Recommend
CEO approval
Business Outlook

Pros

provide paid training for people interested in the industry and have not taken any training with no experience. After hired, will provide a week's training. 30 hours considered full time and provide insurance and 401k. Pretty much provide all equipments you need t.o perform the job but you still need to be somewhat computer savvy

Cons

low pay rate, no PTO, no OT pay, no holiday pay, no direct supervisor, no one to get in touch to other than opening tickets in the system. Need to wear their uniform and need a big enough space to set up a backdrop. calls are back to back and only 15 second in between calls.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.
4.0
Nov 10, 2023

Cool but no room for growth

Medical interpreter
Recommend
CEO approval
Business Outlook

Pros

Health Insurance, Flexible hours, Nice work enviorment

Cons

Not a lot of opportunities to grow within the company

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LanguageLine Solutions Response
2y
Thank you for taking the time to share your feedback. We are delighted to hear that you were please with the benefits, flexible hours, and nice working environment that we offered. Employees’ professional growth and development are a priority for us. While it might appear that advancement opportunities are limited at times, please know that we are committed to creating an environment that fosters growth and allows individuals to flourish in their careers. We wish you all the best in your future endeavors.
4.0
Dec 5, 2023

Flexible hours unpaid necessary extra time

Senior language specialist
Recommend
CEO approval
Business Outlook

Pros

You can make your own schedule matching your weekly needs.

Cons

If you need to work extra time to finish a task or reach a certain goal, this time is not compensated under a special type of employee.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your positive feedback to us. LanguageLine Solutions is a certified Great Place to Work, and we strive to maintain this positive culture and provide the best possible experience for all our employees. We always strive to meet and exceed market standards when it comes to compensation and benefits. These are evaluated on a yearly basis. If you'd like to provide further feedback, please email the HR Corporate Recruiting Team at CorporateRecruiting@languageline.com
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