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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "hour"

31% positive business outlook

Reviews by job title

259 reviews
3.0
Jul 20, 2023

Ok

Recommend
CEO approval
Business Outlook

Pros

Flexible hours, has good training.

Cons

Too many short calls sometimes

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to write a review. We appreciate hearing about your personal experience and are happy to learn that for the most part you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. Calls are routed to interpreters in order to connect with the clients the quickest and some calls may be short. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.
3.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

work from home, sick time allotment and unpaid time off

Cons

Low pay, heavy non-stop workload. Otherwise they cut hours. works pretty much as contract work.

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to share your feedback. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We regularly review industry compensation/benefits. If you would like to discuss your compensation package further, please email interpretercommunications@languageline.com.
1.0
Jul 31, 2023

Avoid this sweatshop

Recommend
CEO approval
Business Outlook

Pros

Working with Kelly was an experience that had its ups and downs. The bright spot in my time there was undoubtedly the weekly pay on Fridays, which provided a sense of reliability. Additionally, the consistent schedule was a definite advantage, as it allowed me to plan my personal life accordingly. However, despite these positive aspects, there were certain aspects that hindered my overall enjoyment. One major drawback was the difficulty in changing my schedule. It seemed as though there were numerous rules and regulations associated with altering my working hours, which made the process challenging and troublesome. The constant changes in these rules only added to the stress, making it even more frustrating for me. Overall, while the timely pay and predictable schedule were definite highlights of working with Kelly, the arduous nature of adjusting my shifts and the ever-changing rules made the experience difficult and stressful.

Cons

I feel compelled to share my terrible experience working for this company as a sign language interpreter. It is nothing short of a modern-day sweatshop, lacking any standards or regard for their employees' well-being. The company operates under ridiculous rules and penalties that are utterly unfair. Arriving just two minutes late results in a penalty, and even failing to button up your company shirt entirely comes with consequences. Flexibility is nonexistent here, as changing shifts is forbidden, and if you receive a last-minute call, be prepared to work overtime without any consideration for your personal plans or commitments. This place feels like a slave labor establishment, where your needs and rights as an employee are utterly ignored. In fact, I found it necessary to keep a bedpan by my desk because taking even a five-minute break would result in penalties. How can any employee be expected to survive under such conditions? It's disheartening that this company does not uphold any RID (Registry of Interpreters for the Deaf) standards for sign language interpreters. They fail to recognize the importance of treating interpreters with respect and providing them a conducive work environment. It's clear that their priority lies solely in maintaining strict control over their workforce.

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
1.0
Aug 1, 2023

Discrimination

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home. No commute.

Cons

I have been working for this company for more than a decade. For the last ten years, give or take, I worked only 3 days a week – 24 hours. Recently, the management decided to cut the hours of the interpreters but does it selectively. Instead of reducing the hours of FT employees, they cut my hours from 24 hours per week to 14 hours. To add insult to injury, they gave additional hours to other employees for the time that I was supposed to work! I have screenshots to prove this. My set of languages includes a rare one in addition to a popular language. There were many times that customers could not find interpreters of this particular language. In order to address this injustice, I contacted the management on 7-10-2023. NONE of them responded to my query! I feel extremely discriminated against and ignored.

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LanguageLine Solutions Response
2y
We take particular objection to the assertion of discrimination. As a company that supports more than 240 languages, we are diverse by design. Multiculturalism is our lifeblood. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. Calls are routed based on business needs and interpreter skillset. If you would like to discuss further, please email interpretercommunications@languageline.com.
3.0
Jun 18, 2023

Lack of training

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, a lot of hours.

Cons

Low pay, not enough training.

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We do review our training materials and strive to provide the most up to date training possible. In addition, we do have 24 X 7 support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. We regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
3.0
May 31, 2023

Long time employee

Recommend
CEO approval
Business Outlook

Pros

Like ability to work from home and flexible hours

Cons

Pay might be lower than average in the industry

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to write a review. We appreciate hearing about your personal experience and are happy to learn that for the most part you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.
2.0
Jun 5, 2023
Recommend
CEO approval
Business Outlook

Pros

- flexible working hours - its all home office - can work any day of the week

Cons

- bad payment - no benefit

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to share your feedback. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We regularly review industry compensation/benefits. If you would like to discuss your compensation package further, please email interpretercommunications@languageline.com.
2.0
Aug 17, 2023
Recommend
CEO approval
Business Outlook

Pros

You get your money on time and can work overtime (which pays 1.5x) almost all the time with a maximum of 66 hours a week.

Cons

They don't care about terps and can easily lay you off if you receive a certain number of claims from the client (even if those are not confirmed and there's no way to check if those statements are true). The job is Stressful and you can burn out easily. They offer basic minimum insurance which is not worth it.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. We appreciate you taking the time to let us know there is room for improvement. As a Great Place to work for the past 3 years, we are always striving to do better for our employees. We wish you well in your future endeavors.
4.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

As an onsite interpreter I have met so many new people and learned about a wide array of topics. Each assignment has been interesting in its own way. Sometimes it can be hard getting enough hours. Every phone interaction I've had with staff members has been nice, quick, and efficient.

Cons

Hard to get enough hours since there seems to be a lot of Spanish interpreters in my area.

2.0
Jul 22, 2023

No management

Recommend
CEO approval
Business Outlook

Pros

Thay pay on time but that’s it

Cons

No raises, they promise you’ll make extra 1$ per hour with good adherence but it never happens, you cannot talk to anyone about anything, insurance is terrible, useless

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have many resources, including a team of managers available to support and help our interpreters grow and be successful. In addition, we do have 24 X 7 support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. We regularly review compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
Viewing 19 - 21 of 259 Reviews

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