A Complete Culture of Dysfunction and Ineffectiveness
Pros
The lower-level employees are some of the brightest, fun, and welcoming coworkers I've been around. They're the only reason Legitscript has maintained any sort of success, and almost all non-management employees are punching significantly below their weight in terms of both skill and qualification. There were people with PhDs, Master Degrees, trilingual fluency, and vast levels of industry experience all doing what equated to menial grunt-work. Part of this is how Legitscript intentionally exploits vulnerable demographics, and how they cultivate a sort of Stockholm Syndrome among several employees. but they're also incredibly deceitful in their framing of what day-to-day work entails. Nevertheless, almost everyone working in non-management is a delight and way too good for their job.
Cons
In case any of the previous reviews didn't make it clear, management is rotten to the core and is solely responsible for the mass exodus and turnover the company routinely experiences. At the heart of the managerial woes are two central themes: "Legitscript Values," and intransigence. The "Legitscript Values," read more like a cultish mantra than guidelines for a successful company. And similar to a cult, they're used to bludgeon people into meek submission at any sign of dissent. The values are "Be Awesome, Be Open, Be Thoughtful, Be Invested.” If they seem relatively vague, it’s because they’re intentionally designed that way. Additionally, these values are a one-way street from management to everyone else. Disagree with your manager? That’s not very thoughtful of you. Ask for more transparency about decisions? Actually it’s you who needs to be more open about how a company is run, not us. Any divergence with management can, and will be framed in terms of “culture misalignment.” I can count at least two dozen people that were let go on these grounds, including an entire tech team. At some point management has to ask themselves, were there really 20-odd people that didn’t culturally fit, or is it us? A previous review mentioned walking on eggshells here, and that’s a very pithy way of putting things, and those eggshells are labelled Awesome, Open, Thoughtful, and Invested. The other issue is intransigence. Management at Legitscript refuses to change their mind on anything, and cannot accept shifts in the way society thinks, or how other people think. This is because Legitscript is, and always will be John Horton, the CEO. All management is just an extension of his views and prejudices towards certain topics. For instance, he previously called marijuana an addictive drug and said smoking marijuana has no medicinal value. This sort of rigidity and ideological uniformity (because again, nobody who disagrees is promoted into senior management) shapes Legitscript policy and reporting standards in such a way that de facto forces employees to engage in behavior they know is wrong. Just about everyone I’ve ever worked with at Legitscript had at one point expressed serious reservations about the work they do (which includes shutting down websites, business accounts, advertisements, etc.), and LegitScript itself has been mired in controversy and lawsuits from its inception. However, no serious challenge to these can ever be made, and this gives anyone on management carte blanche to take action against employees who express opposition to any of their moral views. If you’re applying here, know what you’re getting into and take all the recent reviews to heart. If this many people, are willing to write these many scathing reviews all centered around the same topic, there’s probably more than a nugget of truth to it.
