LegitScript reviews

There seems to be a top-down culture of marginalizing workers, exploiting well-meaning people, then discarding them at first chance. Workloads increase every year, but the benefit package shrinks annually too. Low wages have been the top concern on the annual employee satisfaction survey each time it’s been taken. Misrepresenting capabilities to clients then trying to bridge the gap with human effort is the operating norm here, in my opinion. Turnover is around 30% annually and there are very few long term employees (for good reason). I also regularly heard my management group making fun of workers in meetings (yes- childish, personal ridicule based on appearance, perceived intelligence, personal interests, etc). Favorite targets of this male dominated group were usually women on the product team, women in other leadership roles in the company, "under-performing" team members, and sometimes openly LGBTQ employees. This went on during and after the company was conducting "sensitivity training" and issuing memos about creating a positive workplace. Yikes. Trust me and the rest of the recent reviews here. You don't want anything to do with Legitscript, its horrible workplace culture, or its anti-worker CEO John Horton. The overall working environment has only gotten worse since the sale last year to private equity firms and renewed focus on pumping the company’s perceived value before the inevitable dump.

In case any of the previous reviews didn't make it clear, management is rotten to the core and is solely responsible for the mass exodus and turnover the company routinely experiences. At the heart of the managerial woes are two central themes: "Legitscript Values," and intransigence. The "Legitscript Values," read more like a cultish mantra than guidelines for a successful company. And similar to a cult, they're used to bludgeon people into meek submission at any sign of dissent. The values are "Be Awesome, Be Open, Be Thoughtful, Be Invested.” If they seem relatively vague, it’s because they’re intentionally designed that way. Additionally, these values are a one-way street from management to everyone else. Disagree with your manager? That’s not very thoughtful of you. Ask for more transparency about decisions? Actually it’s you who needs to be more open about how a company is run, not us. Any divergence with management can, and will be framed in terms of “culture misalignment.” I can count at least two dozen people that were let go on these grounds, including an entire tech team. At some point management has to ask themselves, were there really 20-odd people that didn’t culturally fit, or is it us? A previous review mentioned walking on eggshells here, and that’s a very pithy way of putting things, and those eggshells are labelled Awesome, Open, Thoughtful, and Invested. The other issue is intransigence. Management at Legitscript refuses to change their mind on anything, and cannot accept shifts in the way society thinks, or how other people think. This is because Legitscript is, and always will be John Horton, the CEO. All management is just an extension of his views and prejudices towards certain topics. For instance, he previously called marijuana an addictive drug and said smoking marijuana has no medicinal value. This sort of rigidity and ideological uniformity (because again, nobody who disagrees is promoted into senior management) shapes Legitscript policy and reporting standards in such a way that de facto forces employees to engage in behavior they know is wrong. Just about everyone I’ve ever worked with at Legitscript had at one point expressed serious reservations about the work they do (which includes shutting down websites, business accounts, advertisements, etc.), and LegitScript itself has been mired in controversy and lawsuits from its inception. However, no serious challenge to these can ever be made, and this gives anyone on management carte blanche to take action against employees who express opposition to any of their moral views. If you’re applying here, know what you’re getting into and take all the recent reviews to heart. If this many people, are willing to write these many scathing reviews all centered around the same topic, there’s probably more than a nugget of truth to it.