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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

39% would recommend to a friend

(2,640 total reviews)
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Alfonso Cerullo

38% approve of CEO

42% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Dec 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Free eye exam every year, free pair of glasses every year .

Cons

Upper management (Regionals and zone VP’s) could care less about their employees and managers. You are given unrealistic goals, and forced to sell Ray Ban lenses in Ray-ban frames, Blue IQ lenses to every customer and a multiple pair, if you made the week or month but not hit the goal percentage for Ray Ban, BIQ. Multiples, Transition lens, Etc, don’t expect a congratulatory praise for just making plan or exceeding it. The New York New /Jersey Zone VP needs to go, if you are a woman manager they put more pressure on you than the men, there is nothing more demotivating than being embarrassed on weekly conference calls. They have been sued by past employees and now has in their employee hand book that if you sue the maximum you will get is up to $10,000,00. This company does nothing to praise their employees, there are some employees with longevity but they are mostly Opticians that’s because they don’t want to loose their pensions. They have forms to track forms, you have advanced digital equipment but you have your staff keeping track of the stores progress on paper, what a joke. Stop over micromanaging everyone. This use to be a great company to work for but not anymore.

3.0
Mar 12, 2018

Too much

Recommend
CEO approval
Business Outlook

Pros

Help with school. Positive company.

Cons

I can’t tell you the last time they came out with something that makes our life’s easier just HARDER. We have to manually track our goals and have no visibility into how we are doing because they took our dashboard away with no eta on returning. Upper management still expects you to know where you are at at all times which is impossible. I’ll know after spending 2 hours on a day that I come in early doing the math manually. To much micromanaging from above. Too many goals/KPIs I miss the simpler times when it was just about $$$. It’s hard to motivate Emmy employees when there is always something we ARENT hitting.

1.0
Mar 30, 2016
Recommend
CEO approval
Business Outlook

Pros

The ability to think outside of the box, I ran my store as if it were my business. Great customers and the freedom to build your own team.

Cons

Could care less about the well being of the associates that work like dogs for them. Results do not matter as much as they should, the reward is minimal. It is ALL ABOUT WHO YOU KNOW. Turns over executive management far too often. Loss Prevention is suspicious about anyone who preforms well. I was investigated several time and they never found anything. It is crazy! They want you to fail, at least in the SOUTH ZONE! I DO NOT RECOMMEND THIS COMPANY! 5 years of my life and the best, most happy day of my life was the day I quit and took my entire staff with me. You deserve better.

Viewing 16 - 18 of 2,640 Reviews

Glassdoor has 2,675 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.