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Madison Square Garden

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Madison Square Garden reviews

3.4

42% would recommend to a friend

(858 total reviews)
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James Dolan

25% approve of CEO

41% positive business outlook

Madison Square Garden has an employee rating of 3.4 out of 5 stars, based on 858 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madison Square Garden employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

858 reviews
5.0
Nov 1, 2013

Upscale! Generous Tips!

Recommend
CEO approval
Business Outlook

Pros

The tips are wonderful! I only work 4 nights a week, but by my second night I'm able to pay my rent lol! The atmosphere is professional and you get to meet many celebrities.

Cons

Can become very busy!!! (but that's the life of a bartender)

2.0
Jul 26, 2011
Recommend
CEO approval
Business Outlook

Pros

- VERY recognizable brand - Comped tickets to some sports games and dress rehearsals to company owned/backed productions (Christmas Spectacular, etc...) - Ability to buy full priced tickets on sold out concerts - Good enthusiastic coworkers, with a wide variety of interests, ages, and backgrounds - Variety of business properties and brands (Ability to work with venues, vendors, sports, etc...) - Great place to gain experience and learn if you are an intern or very green.

Cons

- Has little growth opportunities for those that are more mature (experience-wise) - Everyone and their mother will ask you to get them tickets - No comps on concert tickets for regular employees - Compensation and benefits are lower than industry standard - Very little upward mobility - Very limited schedule with late hours if you work with the teams during the season - No career development - Conservative thinking and management

1.0
Apr 1, 2026

Toxic Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free rangers and Knicks tickets (amount depends on your job grade).

Cons

HR Leadership is toxic. No communication Roles went from fully remote, to hybrid, to fully in office. They renovated all of the floors so you have a fancy rooftop and “hub” cafeteria where the food SUCKS. The renovation was meant for a hybrid environment and when the forced employees back in office, many had to resign because there was not enough seating. Also, why were you hiring people fully remote from other states when you knew you were putting a RTO mandate in place weeks later? You get 1 remote day per week if you work in a good department. Otherwise, you can only work from home if you have a good enough excuse. And make sure it’s not on the same day every week! They bring in new leadership every year which comes with more layoffs for the people below them. In my few years there I’ve experienced well over a handful of reorganizations. They don’t know what they’re doing. They get rid of people who truly make a difference and will repost their position at a higher title and salary instead of promoting from within Their processes are outdated and manual. For being the world’s most famous arena you’d think they’d invest in their employees and technology systems. But they’d rather spend their money on facial recognition?? Management is unresponsive and the culture is horrible. Employee morale is at an all time low but you’re expected to want to be there because it’s MSG and who wouldn’t want to be, right?? Wrong. There’s much more to say but I’m sure you can find other reviews here with more information.

Viewing 67 - 69 of 858 Reviews

Glassdoor has 1,115 Madison Square Garden reviews submitted anonymously by Madison Square Garden employees. Read employee reviews and ratings on Glassdoor to decide if Madison Square Garden is right for you.