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NextGen Healthcare

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NextGen Healthcare reviews

3.1

45% would recommend to a friend

(1,283 total reviews)
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David Sides

45% approve of CEO

38% positive business outlook

NextGen Healthcare has an employee rating of 3.1 out of 5 stars, based on 1,283 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NextGen Healthcare employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
2.0
Sep 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent company overall, but (now former) CTO lead the company into a multi-year stock market free-fall and total lack of software development achievement. Lots of good people doing their best to keep customers happy and the software working while the CTO makes sure all the gradient shading is smooth on the new UI. In 2016 the Hospital Solutions division was sold off due to extreme losses and lack of sales, so maybe the situation will improve now. There's a major new acquisition now, so perhaps the business will turn around and return to the glory days. The old CEO was good, but lacked a power base to oust the CTO. The new CEO kicked him out ASAP.

Cons

From 2010 to 2015, the Tyrannical CTO drove the company into the ground. Stock prices fell from over $45 to around $12 in the five years he ruled. Most of the time when he spoke on quarterly Analyst calls, the stock took another dive. Deeply rooted in the Ivory Tower, this guy could seemingly do no wrong. However, he bragged about making core software decisions by the seat of his pants (or the price of a "development tool" at Best Buy). As the acquired businesses struggled to integrate, this arrogant and egotistical alpha male focused on the glitz and glamour of a new converged product, which after years proved to be true "vapor-ware". He was finally canned by the new Prez, which sold off the acquisitions for pennies on the dollar and left those customers in a quandary.

2.0
Jun 20, 2016

Turn-around job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NextGen is a large company with a solid (but dwindling) customer base. They have average to good compensation and their benefits package is improving. The entire upper management team has been turned over within the last year. There is a lot more communication, even if that doesn't always agree with their actions. There is hope that they can turn this around and produce better software.

Cons

2 layoffs within the last 6 months - one of which had a stated goal of 5% reduction. Raises were capped or eliminated and the performance review system is getting harsh. People are less hopeful than fearful and it's affecting the culture and the outputs. The basic problem is that the main products are old & can't seem to be modernized without losing important qualities customers like about them. People are leaving ASAP.

1.0
Feb 7, 2016

Dismal Forecast

Recommend
CEO approval
Business Outlook

Pros

Longstanding market presence with a good portion of a dedicated client base. Great billing software that is robust and quickly ready for regulatory changes ahead of the curve. Recently dumped their hospital product and acquired Health Fusion to move towards an offering of an SaaS model in the future. Workplace environment is casual and comfortable to be in day to day.

Cons

Employees have become a complete afterthought and disposable. Sure, you hear this about companies a lot right? But NextGen had a stellar reputation with dedicated and long-term employees and used to reward them well for taking the company higher in the market. But development is grotesquely antiquated as is their tech platform. New CEO is grasping at straws and so far has made some obvious necessary changes that needed done but has also taken action that ensures little of any job assurances for any employees and large number of employees laid off already in 2016. Too much upper management and way too lean on development resources. Large number of clients are flocking to the competitors in the interest of their businesses and their search for a modern platform that is needed to stay current with changing industry needs. Critical pieces of the software are imploding and contributing to the continued exodus of clients and employees most of all. Massive exporting of jobs to India where the quality of work has been consistently sub-standard which is also greatly compromising the product quality and hurting customer satisfaction.

Viewing 31 - 33 of 1,283 Reviews

Glassdoor has 1,318 NextGen Healthcare reviews submitted anonymously by NextGen Healthcare employees. Read employee reviews and ratings on Glassdoor to decide if NextGen Healthcare is right for you.