Pros
Great therapists, and a large, clean facility capable of handling multiple patients at a time. Several locations in Northeast Ohio.
Cons
No support from management when requested. No communication from HR representative for this area, who is located out of state. Management tells new hires they are always available to help, then won't reply to calls or emails for days, if at all. They only care about getting the numbers up. Blatant favoritism among center managers and PSS's. So much focus on increasing daily visits and reschedule rates that actual concerns are swept under the rug. Also, upper management for this region is a husband/wife team, and one area manager has several family members employed with this region. One of these has been fired and rehired several times. Regulations and policies seem to change on a weekly basis without adequate explanation. New tasks and responsibilities are consistently added to job description, yet pay doesn't reflect changes. Turnover in this position is high, and training is very much lacking. I felt unprepared for many tasks that I hadn't been trained for. Because the turnover rate is so high, current employees are sometimes denied PTO because of lack of coverage for centers. Not much room for advancement in most positions. Advancements seem to come out of need for employees to cover turnover rates.
