Pros
The pay is better than anywhere else in San Marcos if you don't have a degree, especially if you want to work indoors. Pay raises come in at $1 a pop. I'm up to $11 per hour now.
Cons
You will be working in a semi hostile environment. Customers will be calling in that are pissed off before you even start talking. There will be nothing that you can do except let them scream and belittle you for the mistakes that someone else has made. You are also on a time crunch. Your raises come from having a shorter call time, but you also have to follow protocol, which means you can't just hang up on the calls that are going to take an hour or two to finish. That means when you get the old lady that has never once in her life used a computer, and she can't hardly hear anything you say, you still have to help her in every way you possibly can. The requirements for raises are getting more and more unrealistic. You are either helping the customer a great deal and taking too long, or blowing them off in a certain way that is (somehow) in line with company policy so you can get a raise.
