Terribly monotonous. After a few months going to work was a drag because you knew that you were just going to have to do the same thing over and over again with no end in sight. When the company picks up a new ISP the tools are incomplete and rarely work. This really makes the customers angry but there will be nothing you can do about it. The techs have to deal with this and it is not fun. It is a position where you are there to help people, but the people you are helping are normally mad at you because their internet doesn't work. Computers have web filters so even though you have a brainless job you can't entertain yourself by browsing the web. You must enter a break queue to get your breaks, lunch breaks, even a bathroom break. Sometimes you must wait up to 5 hours after you request your lunch to actually get it, and when we are busy you rarely get all your breaks for a shift. The call center itself is disgusting. There are mountains of dust in the keyboards and the bathrooms are gross.
