OneTrust Technical Support and Implementations Consultant reviews

2.4

25% would recommend to a friend

(73 total reviews)
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John Heyman

Not enough data to show CEO approval

32% positive business outlook

Technical Implementation Consultant/Support employees have rated OneTrust with 2.4 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Technical Implementation Consultant/Support professionals have an average working experience there. OneTrust is rated 34% below average by Technical Implementation Consultant/Support professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

73 reviews
2.0
Apr 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Fascinating Industry, healthy work environment and good flexibility.

Cons

Poor leadership, no career progression, inconsistent communication from the top down.

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OneTrust Response
2y
Thanks for taking the time to share your feedback. It's disappointing to see that you haven't enjoyed your experience at OneTrust. Like you said, our industry is fascinating. The Trust landscape is always going to be important, and it's constantly evolving as regulations, technology, and society evolve. It's great to see you like your flexible work environment as well. In the past couple of years, OneTrust has scaled its leadership team to include executives from other successful tech companies to help direct and shape the company. They've introduced a ton of exciting, important initiatives like refreshed values and guiding principles, a performance management process, new benefits (including 14+ weeks of parental leave and Modern Health), and so much more. We enhance the employee experience at any chance we can get, as we just hired our first Director of Employee Experience. We understand there's still a lot to do in this area, and that's why we have regular anonymous employee engagement surveys so that our Executive Leadership Team can understand whether they're hitting or missing the mark. OneTrust is ultimately focused on making lovable, usable product. While supporting customers from all industries and segments, the expectation is for us to deliver best-in-class software to solve the toughest trust challenges around - even for problems that don't exist yet. We look forward to what that means for OneTrust's future.
2.0
Feb 8, 2024

Lacking trust

Recommend
CEO approval
Business Outlook

Pros

- One Trust does offer a competitive salary - Depending on your team, you are able to take time off when you need it - My current manager and immediate team is amazing!

Cons

- Executive leadership is tone deaf to the true problems of the organization. -Keep hiring more executives, instead of focusing on the product issues that exist, or the overall lack of company culture. Leadership was so focused on sales and trying to go public in the future, that they forgot about how to deliver satisfaction to the customer base or how to keep their current employees happy. -Lack of scoping/understanding customers needs for the new Ethics modules they promoted/sold - which created frustrations for customers, product teams, and implementation teams -Lack of support and processes internally - Huge loss of culture after acquiring other companies and after layoffs -Internal communication is often mismanaged

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OneTrust Response
2y
Thank you for sharing your experience. While we are happy to see you love your salary and working with your immediate team, it's unfortunate to see your time as an Implementation Consultant hasn't met your expectations. Our leaders have recently shifted our company strategy to ensure all stakeholders of OT love OneTrust. Within the past year, they introduced a set of values, principles, and behaviors to guide us along the way. We know there is a lot of work to do, and that's why our People leadership has committed to regular, anonymous employee engagement surveys to learn if and how we're missing the mark as we continue to implement new processes and changes. That said, our company believes in the knowledge of our employees, and we invite them at all levels to make recommendations and run with projects so that they can be involved from the beginning. Thanks again for sharing your perspective.
3.0
Jan 16, 2024

Low Pay

Recommend
CEO approval
Business Outlook

Pros

Work from home, pto, health care.

Cons

Low pay, lack of business strategy, constant changes and overall lack of direction. They're trying to change that.

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OneTrust Response
2y
Thanks for taking the time to share your OneTrust experience. It's great to see you're enjoying your flexibility and benefits. We are proud of the strides we've made to improve these aspects of our total rewards packages, including Flexible PTO globally and company-paid healthcare premiums in the US. Our Benefits team is hard at work to adapt our benefits packages to provide even more perks to help employees exceed both in and outside of the office. We look forward to their continued progress. While OneTrust started eight years ago as a traditional start-up, we've seen huge growth for where we are as a company. Because of this, we've transitioned to a scale-up. This a natural trajectory for a company like ours. We've brought in experienced leaders from other successful SaaS companies to help direct us as we position ourselves for long-term growth. As the trust industry changes through technology, regulations, and society, we count on our leaders to provide the right direction and strategy. Our industry does change often, and that requires a certain adaptive quality for our people to excel at OneTrust. We know there are going to be changes in the future, and we look forward to what that means for the OT team. Thanks again for sharing your feedback.
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