PAPER reviews

2.6

31% would recommend to a friend

(815 total reviews)
avatar

Martina Tam

100% approve of CEO

22% positive business outlook

PAPER has an employee rating of 2.6 out of 5 stars, based on 815 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PAPER employee rating is 30% below average for employers within the Education industry (3.7 stars).

Reviews by job title

815 reviews
1.0
Apr 7, 2023

Gaslight culture

Recommend
CEO approval
Business Outlook

Pros

I really, really, really, really tried to think of something good about this place. I realized that I had to constantly lie to myself while I was here just to survive. If that's you, take this as a sign.

Cons

Pay close attention to all the poor reviews people have posted here about Paper. Every word is true. You can also see a theme here. All the good 3-5 star reviews are short 1-2 liners and most of their pros are "it's a remote job." Don't let the 3.3 overall rating give you any hope of the good potential you think this company has. The "leadership" team here are immature and lack management experience. They do not know how to hold people accountable effectively because they also do not know what it means to take responsibility for their actions. They are unprofessional (dropping F bombs during internal and external meetings as if we're still in high school) and the frat boy energy is strong. The company does not know how to set effective goals. This results in employees working long hours, so no, there is no work/life balance. The HQ team speaks poorly of the tutors as if they are just a bunch of ungrateful children complaining about everything around them. There is no transparency, which keeps the doors closed on welcoming and creating a psychologically safe environment. I have worked at several different companies in different types of fields and Paper is by far the worst place I have ever worked in the last 20 years of my professional career.

2.0
Aug 10, 2022

Enthusiasm Cult

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some really great people and good intentions. Some real talent. Working from home 100% is very nice.

Cons

Lord help you if you're an introvert working here. They quickly turned service into all the worst parts of a school administration office. Seniors started doing things to other employees that tutors always complained about--evaluations based on things you were told would never happen and gaslighting you after. You were the problem. Constantly comparing you to their favorites, even though most of the favorites had NO idea what they were doing--they were just enthusiastic. One kid had never had a job an entire year in his life and was quickly promoted, despite being a terrible manager, more of a momager. We even had "book study." And if you're like my friends who asked what the hell book study is in a job, picture a crappy book club you are forcibly inducted into because "happy manager who has NO clue how to run a meeting is 'obsessed' with stuff" likes it. And then you have to talk about it. No one in senior management actually knows what they are doing. They make it up as they go along and get snippy with you when you ask a question--then, they get mad at you when you DO ask a question. You will get promoted (too) quickly if you're enthusiastic but it doesn't matter if you're not effective or have no really pedagogy background. Do yourself a favor if you insist on accepting an offer here: ask about total compensation versus base pay. Pssst--they go on a total compensation package, thus you're not really getting a pay bump in most cases... sometimes you're getting a decrease. For example, if they are offering you 50,000, that's total compensation, not pay. It includes your benefits. Your take home even before taxes is likely to be in the 30s.

1.0
Aug 2, 2023

Stay away.

Recommend
CEO approval
Business Outlook

Pros

It started out with promise.

Cons

I had the unfortunate experience of working at Paper for a brief period, and it was nothing short of a nightmare. From the very first day, it was evident that this organization was plagued with a host of issues that stemmed directly from its poor management. One of the most glaring problems at Paper was the constant firings and layoffs. It seemed as though the management had no clear understanding of how to run a successful business, resulting in a revolving door of employees. It created an atmosphere of uncertainty and fear, as no one knew if they would be the next victim of the management's misguided decisions. This constant state of flux severely impacted morale and productivity, leading to a toxic work environment. Immaturity seemed to be a prerequisite for becoming a manager at Paper. The lack of professionalism and emotional intelligence among the managers was baffling. They would often resort to petty office politics, favoritism, and micromanagement, which further eroded trust and respect within the organization. It was like watching a group of high school students trying to run a company, and the consequences were disastrous. Moreover, the company's lack of vision was palpable. There was no clear direction or long-term strategy in place. Decisions were made impulsively, without any consideration for the potential consequences. It was evident that the management lacked the ability to plan for the future and take the necessary steps to ensure the company's success. As an employee, I couldn't help but feel hopeless about the future of Paper. The lack of foresight and proper leadership left me with no confidence in the organization's ability to survive, let alone thrive, in the competitive market. It was clear that the company was heading towards an inevitable downfall, and it was only a matter of time before it would crumble under the weight of its own mismanagement. In conclusion, I cannot express enough how much I would advise against working at Paper. It is a sinking ship, and any association with it will likely lead to disappointment, frustration, and a serious blow to one's professional growth. The poor management, constant firings, immature managers, lack of vision, and absence of a foreseeable future make it a company to steer far away from. Save yourself the trouble and seek opportunities elsewhere, where your skills and talents can be appreciated and nurtured in a conducive and stable environment.

Viewing 19 - 21 of 815 Reviews

Glassdoor has 841 PAPER reviews submitted anonymously by PAPER employees. Read employee reviews and ratings on Glassdoor to decide if PAPER is right for you.