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      PROS

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      PROS Implementation Engineer I reviews

      3.7

      43% would recommend to a friend

      (43 total reviews)
      avatar

      Jeff Cotten

      Not enough data to show CEO approval

      47% positive business outlook

      Ratings by category

      4.8

      Diversity & inclusion

      4.4

      Culture & values

      4.0

      Work/Life balance

      3.9

      Senior management

      3.7

      Career opportunities

      3.4

      Compensation and benefits

      Implementation Engineer I employees have rated PROS with 3.7 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Implementation Engineer I professionals have a good working experience there. PROS is rated in line with the average (within 1 standard deviation) by Implementation Engineer I professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      43 reviews
      5.0
      Mar 31, 2021

      Great Culture

      Implementation consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team members that are able to work efficiently across departments

      Cons

      Many org changes that can be tough to rely on steady career path.

      4.0
      Aug 31, 2020

      So far so good!

      Implementation consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a job coming out of college, PROS is a good starter place to work at. It can also be a good place to have a career. Very diverse and inclusive. Average benefits. The work itself is niche as you always deal with their custom pricing front-end apps, but within and backend it can test your technical knowledge (scripting, sql, some programming) and communication skills with customers. Due to Corona, Professional Services has gone WFH, so if your a selective introvert, there is that.

      Cons

      Training is very sink or swim. Early on is a quick 2ish week program, and supplementary Computer-Based Training about the products. If you aren't very technical, slow on the uptake, and don't know how to ask for help, you will get left behind (or get dumped on the QE team at best). You do get to shadow someone, but majority of the time they are always busy. When it comes to salary, it is below market what my degree should starts at, and also a bit below market other Consultant/Analyst type jobs my friends have landed. WFH can make you feel stranded. My light bill has gone up almost two-fold since staying home. At least provide a credit for our Internet bill like you do Cell phone service!

      3.0
      Feb 16, 2020

      Great Culture, Technical Decline

      Implementation consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture at PROS is people focused. People are always willing to help, hang out and support one another. PROS is one of the more diverse tech companies, has good benefits, unlimited PTO and a nice work from home policy. PROS finally hired a real CPO and she is excellent!! Most of the people here are pretty young <40 and super friendly. Most of the recent reviews come from the 120+ new people that were hired in recent months. Depending on your project, you get to travel to cool places and are challenged to solve complex problems in the B2B/travel space.

      Cons

      PROS advertises itself as 'dynamic AI platform powering commerce in the digital economy'. The tech stack that powers PROS is expensive, outdated, sinking, and takes waaayyyy too long to implement. Currently the B2B side, is the growth engine as travel side is stable and not many new travel subscriptions. Sales teams is unorganized and tends to oversell and that leads the implementation team scrambling trying to meet the expectations the sales team committed to a customer. PROS product UI/UX is stuck in the early 2000s and needs a major upgrade. PROS is being slaughtered by a B2B pricing tech start up that has no intention of slowing down and is poaching current customers. There are employees/teams who go above and beyond but are not recognized for their efforts (No Presidents Club, NO Promotions, NO Award or NO Quarterly bonus) and this can be demoralizing and devaluing. Some of the directors/managers have been at PROS soo long that they are all 'buddy-buddy', ineffective and do not add value to the department or company. Continue to practice due diligence in hiring, there is a guy who has displayed unwelcome s3xual advances to young women in the office. Take sexual harassment complaints seriously. Please, hire competent project managers who know how to listen, lead, and manage the needs of multiple stakeholders. Too many lackluster PMs, who expect their project team and ICs to do their work for them.

      avatar
      PROS Response
      6y
      Thank you for taking the time to provide feedback. We appreciate you letting us know your thoughts on both the positives of PROS and where we can improve. First and foremost, we take harassment and code of conduct concerns very seriously. So that we can properly investigate this specific concern, please reach out directly to me, your HR Business Partner, or send a report through our ethics helpline system. At PROS, we are deeply proud of our heritage and believe the ability of our people to continuously innovate has powered our growth through the years. Our technology has evolved a lot over the past 5 years since we announced our move to the cloud. Where we could do better is celebrating and communicating to our teams the successes within the product organization as we evolve our technology. Thank you for bringing this to light. As you mentioned, we have seen tremendous growth in the business and that has put pressure on our teams. A couple of things we have done to lift some of this pressure was to hire and onboard new team members to relieve workload, add a new leadership role in Customer Experience to help scale the organization efficiently as we grow into our next phase of operations, and rollout employee-based programs like Trusted Time Off in the US, additional company holidays, and anniversary awards. We continue to award our top performers through the company-wide President’s Club trip, Outperformer and Spot Award program. Thank you, again, for providing your thoughts and feedback.
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      Glassdoor has 799 PROS reviews submitted anonymously by PROS employees. Read employee reviews and ratings on Glassdoor to decide if PROS is right for you.