PROS reviews

4.1

82% would recommend to a friend

(725 total reviews)
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Jeff Cotten

73% approve of CEO

64% positive business outlook

PROS has an employee rating of 4.1 out of 5 stars, based on 725 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PROS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

725 reviews
1.0
Apr 8, 2021

Stay Away From G&A Dept

Recommend
CEO approval
Business Outlook

Pros

You will meet a few good and smart people.

Cons

Where to even start? I worked there several years and was a "high performer" so this review isn't from someone who couldn't hack it. I've even written many of the fake 5-4 star reviews on here as instructed by management/HR any time the overall rating was too low. I finally escaped and can now say my real thoughts. Don't believe the 5 or 4-star reviews, they are coerced. Leadership shoves the core values down everyone's throats while abiding by none of them. You will be expected to sacrifice your personal life. You will come to hate yourself for it. People are constantly losing it, crying, and completely overwhelmed by the amount of work vs the amount of staff. This never changes because people are constantly quitting and their work is dumped on the ones left behind. The culture is truly so toxic and bully-like. The standard practices of the company are very unethical. The politics of “office favorites” is hard to ignore when incompetent people find their way into managerial positions. The company claims to be very dynamic and flat and somehow thinks that explains the frequent change in team leaders, department leaders, and everything in between. In actuality- they promote incompetent people into authority roles solely because of favorites, then quickly realize they do not possess any characteristics of a true leader. They will hammer the “core values” down onto you, and won’t stop despite the obvious detriment it has on people’s mental health. It’s corporate bullying at its finest. And if you aren’t actively partaking in bully behavior, then somehow it gets twisted back onto you for not being “culturally aligned”. The culture and politics of the company make it impossible for sound-minded professionals to stay. Hence the incredibly high turnover rate. Management seems absolutely unbothered by the high turnover rate. Employees are simply a number and will be replaced without a second thought and they are ready to pay twice as much salary for new employees instead of raising the salary for existing employees. They hire diverse people but NEVER promote them even if they go above and beyond. A lot of people left the company because of this reason. The company has zero respect for employees' personal lives, and even worse, has no boundaries for any type of work-life balance. In fact, they urge against the phrase work life balance and instead try to promote work-life integration. The mindset might work for sound and ethical companies- but that simply isn’t the case here. They give a "Wellness" holiday every month but managers make employees work on these so-called holidays and if you are offline, the manager will send you text messages on your personal number or on messenger. With certainty, most people who work here are actively looking for other opportunities. If that doesn’t say everything you need to know, then nothing will. It will take a couple of months to see, but the cracks are in all depts. Also, the company will wrongfully inflate their good reviews by asking the favorites to write reviews or post on LinkedIn. Again, here we are with the unethical practices. It’s all very normal to them though.... notably one of the most dangerous aspects of the job. The slim pros are nowhere near the extreme of the cons... candidates are blinded by the flashy office, free food, health care, gym, etc. but the truth of working here is much uglier. My final advice is to run far away from this company and don’t look back. If you desperately need the money, then take the job, but don’t stop looking/ interviewing. I wouldn’t recommend this place to my worst enemy, much less a friend or acquaintance.

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PROS Response
5y
Thank you for taking the time to share your feedback. We agree PROS is a community of talented and caring people, and we rely on our people first approach to drive our culture. We do not coerce reviews and take pride in an honest score that is reflective of the full experience, even when there are areas for improvement. PROS values all feedback from employees – past and present – and we are disappointed to hear your perspective regarding your experience. We are committed to creating an inclusive experience where all employees have the opportunity to reach their full potential. We solicit feedback and engage our leaders to create people programs that encourage career growth and personal wellness, all in a fast-paced high growth environment. I am sorry to hear you did not have this experience with us. We read all employee feedback and take all concerning matters seriously. We offer multiple feedback channels, both direct and anonymous, and encourage you to reach out to our Integrity Line or hr@pros.com to talk more with us about how we can do better.
3.0
Dec 31, 2018
Recommend
CEO approval
Business Outlook

Pros

People make or break any company. They also define the culture. The culture of this company is extraordinary. There are no shortage of company sponsored events designed to bring people together and to serve the community. You will have the opportunity to learn and ways not possible at much larger companies. There are no shortage of truly great leaders further down in the organization. They will help you to grow and support your development. Despite the significant turnover in Marketing, this is an area of strength for the company. They do so well in fact to market the company, that this puts pressure on other departments to deliver what is being marketed.

Cons

The company is essentially run by a small number of men., hence the 5 guys reference. Most have been with the company for decades and are loyal to each other. This is both good and bad. Good in a sense they trust one another. Bad in a sense they generally are appointed to run parts of the organization with no practical knowledge and experience to do so. Most shared services are not widely thought of favorably and therefore are not well funded. HR and IT for example lack maturity. In addition, both departments lack executive level leadership and enterprise subject matter expertise. HR is led by someone who simply does not posses the experience needed to lead a global function responsible for talent management. The HR department as a whole continues to turnover, making it very difficult for the other departments to get the support they need to retain and recruit people for the company. IT is equally challenged, and perhaps even more so as the department reports to the CFO, who has no interest in leading the group at an executive level, and worse has less interest in empowering someone to lead the group on a day to day basis. This has a tremendous impact on the company and specifically the people who work in this group. The Sales team is continuing to recover from the many changes in leadership over the past few years. The company invested heavily in many, many high priced people to drive revenue. Unfortunately the bets have not paid off and most of the Sales team has also turned over.

2.0
Feb 11, 2016

Not a Startup - But Still Amateur Hour + Ole Boys Club

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Market potential of the products we sell are huge (maybe not as huge as the co. would have you believe). Office culture is friendly, open and they really do make an effort to make employees comfortable in this environment. Inter-departmental transfers are welcomed by management.

Cons

Executive Leadership team is completely homogeneous and with the most recent appointment of the CEOs brother as CTO - it's now a full-on, literal joke. Company has been around for 30 years but parts of the organization are still run like the lemonade stand you opened as a kid. Case in point - benefits changeover for 2016 has been completely bungled due to procrastination of HR (benefit cards were late to be mailed and FSA is still not setup as of Feb). If people are your most valuable resource (and they preach this) - then there is absolutely no excuse for this to happen. The internal workings of the company are a mess of siloed teams with very little cross-functional coordination. Rewards program is non-existent and in the few times it does occur - it's borderline insulting.

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Glassdoor has 799 PROS reviews submitted anonymously by PROS employees. Read employee reviews and ratings on Glassdoor to decide if PROS is right for you.