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      PatientPoint

      Engaged Employer

      PatientPoint reviews

      4.1

      69% would recommend to a friend

      (293 total reviews)
      avatar

      Jim Lang

      Not enough data to show CEO approval

      76% positive business outlook

      Ratings by demographic groups

      PatientPoint has an employee rating of 4.1 out of 5 stars, based on 293 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PatientPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      293 reviews
      2.0
      Feb 27, 2018

      Unprofessional Logistical nightmare

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a job in a nice area and in an attractive building. Good health insurance plan at the start of employment.

      Cons

      There’s no set process, nothing is organized, there are constantly grey areas and unrealistic expectations, management is never on the same page, and treat people differently based on who drinks the “koolaid” and makes them feel important verses people who want to do a good job for clients and work hard to do so and make things right. Goals are set, and forgotten about, there’s no real way to measure them, but apparently if their met, u will get a raise, but at the end of the day, they make up reasons why no one is getting a decent raise even if you did great. The longer your there, the harder you work, they find a way to have u make less...

      avatar
      PatientPoint Response
      8y
      Thank you for your feedback; we really appreciate you letting us know how you are feeling and are committed to working with staff to make their work and experience the best it can possibly be. Regarding your specific comments, merit raises are an important part of our compensation structure. We are committed to financially recognizing staff for meeting individual and team goals. We are also committed to ensuring pay is competitive to the geographic area, size of company and impact of each the job on the business. This year’s merit budget/process is currently underway, and you should have received the details in/following our recent Town Hall Meeting. Please discuss this further with your manager or HR staff (always available to you). Thanks again.
      2.0
      Aug 29, 2020

      Hero Culture

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place if you like to play the role of the hero and work long hours. Career growth opportunities if you can live with that.

      Cons

      Departmental silos that lack shared vision.

      avatar
      PatientPoint Response
      5y
      Thank you for your candid feedback. Please know that we have passed it along to our executive leadership team. As was discussed in our recent PatientPoint Accelerate Business Transformation kickoff (if not able to attend, send an email to transformation@patientpoint.com to obtain the recording), we know that PatientPoint has historically been a hero culture. In order to scale, grow and make PatientPoint the best-possible place to work we’re making a promise—with the support of our executive team and board—to produce efficiencies, drive value back to the business and drive value back to each of our teammates working on their area of the business. Our people are our greatest asset and we are on the line to adopt smarter, more efficient processes as part of our transformation. Thank you for the feedback again—you are encouraged to share your feedback directly with your manager and/or Human Resources at PatientPoint-HumanResources@patientpoint.com to continue the conversation.
      1.0
      Jun 28, 2018

      Inside Sales

      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great solutions being offered by the company

      Cons

      Favoritism at its finest, No upper level support from management. There were people that continue to work there in sales positions that have never hit quota yet they somehow still have jobs within the company. In fact, promotions were given. Others who had consistently hit their numbers were performance managed out the door. The wages are low and what was promised when I joined the company was not what was the reality once i joined the crew. Beware....

      avatar
      PatientPoint Response
      8y
      Thanks for your feedback. Inside sales is a tough job and making revenue goal, staying upbeat through cold calling, and collaborating with others are a few of the minimum behaviors needed to do the job well. We do weekly review of sales pipeline and daily coaching for staff toward success. Our quarterly reviews of staff compensation show that our staff are on track to hit annual wage goals and we have a number of staff that will exceed new business minimum goals. Your manager and/or Human Resources welcome the opportunity to have a conversation about your concerns.
      Viewing 13 - 15 of 293 Reviews
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      ReviewsPatientPoint reviews

      Glassdoor has 312 PatientPoint reviews submitted anonymously by PatientPoint employees. Read employee reviews and ratings on Glassdoor to decide if PatientPoint is right for you.