Is Percepta a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Percepta have rated their employer with 3.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Percepta employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Percepta now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Percepta .

Does Percepta pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Percepta with 3.1 out of 5 stars based on 123 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Percepta.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

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Percepta

Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(123 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

4.0

Jun 16, 2025

Good people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great team and flexible work arrangements

Cons

Not the best pay for the work done

Percepta Response

Thanks so much for sharing your thoughts! We’re glad to hear you enjoyed the team and the flexibility while you were with us. We appreciate all the contributions you made and wish you the very best in your next chapter!

4.0

Apr 30, 2025

Wage

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice office, parking and facilities

Cons

A Small wage increase review

Percepta Response

Thanks for sharing your experience! We’re glad to hear you’re enjoying the office environment and amenities. We appreciate your note on compensation—feedback like this helps inform ongoing conversations about the employee experience. Thanks for being part of the team and for all that you do!

5.0

Apr 24, 2025

positive employment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I have been working for Percepta for over 2 years and what i like most is the respect for their employees. Teamwork is very important at Percepta. Managers and supervisors are always there to help. For me this keeps me ready and able and happy to be an asset to this company. I am a very experience worker in general so I am very experienced with the treatment of employees by management. Great place to work; highly recommended

Cons

update on Salary will be nice

Percepta Response

We’re so happy to hear that you feel supported, respected, and part of a strong team—that’s exactly the environment we work hard to create. Your dedication and experience shine through, and we’re grateful to have you on the team. Thanks for everything you do at Percepta!

Viewing 4 - 6 of 123 Reviews

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Percepta

Percepta Customer Service (CSR) reviews

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Good people

Wage

positive employment

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