Is Percepta a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Percepta have rated their employer with 3.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Percepta employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Percepta now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Percepta .

Does Percepta pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Percepta with 3.1 out of 5 stars based on 123 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Percepta.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

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Percepta

Percepta Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(123 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

Customer Service (CSR) employees have rated Percepta with 3.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Percepta is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

123 reviews

5.0

Apr 10, 2025

I love this job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The help you get from other agents! And the steady pay!!!

Cons

There is none at the moment.

Percepta Response

Thanks so much for the kind words! We love hearing that the support from your teammates and steady pay are making a difference. It means a lot to know you’re enjoying the experience—and we’ll definitely pass your message along to the team. Thanks for being part of Percepta! 💙

3.0

Apr 9, 2025

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

* Remote * Had a mid-shift so didn't have to wake up early * Pay

Cons

* Things changed at the drop of a hat * Expected to know what's going on even when the sups didn't know * Felt like metrics matter more than anything else

Percepta Response

Thanks for taking the time to share your feedback. We’re glad to hear you found value in the remote work, scheduling, and pay. We know change can be challenging, and we appreciate your perspective on how it felt day to day. If you’re open to sharing more about your experience, feel free to reach out to us at percepta.hr@percepta.com. Wishing you the best in what’s next!

2.0

Apr 2, 2025

Led by high school drop-outs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get your regular biweekly paycheck.

Cons

You can expect to stay in your job for light years if you are someone with an opinion or someone who tends to challenge your supervisors with unwelcomed questions. Horrible HR , horrible training. horrible trainers. Do your job and Stf-up mentality!

Percepta Response

Thank you for taking the time to share your feedback. We understand that everyone’s experience is different, and we’re always looking for ways to improve the employee experience across all levels of the organization. If you’re open to sharing more, we’d welcome the opportunity to better understand your perspective. Please feel free to reach out to us at percepta.hr@percepta.com. We appreciate the time you spent with Percepta and wish you the best in your future endeavors.

Viewing 7 - 9 of 123 Reviews

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Percepta Customer Service (CSR) reviews

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I love this job!

Meh

Led by high school drop-outs

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