Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
avatar

Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Mar 13, 2017

Good ol boy company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, meet a lot of different people.

Cons

If you are not a good ol boy you will not fit it. I have had a experience of being bullied, discriminated against, threatened and told I was stupid by an upper management employee. If you disagree with something you are labeled a troublemaker. They state they listen to their employees but they do not.On top of taking abuse from the truck drivers we should not have to take abuse from the boss.

2.0
Oct 9, 2014

Former GM of Multiple Locations

Recommend
CEO approval
Business Outlook

Pros

You get paid weekly. You work with some great co-workers and guests. There are lots of opportunities for front line team members to become hourly supervisors. Fast paced, never dull.

Cons

Unrealistic expectations with hours given. And as earlier reviewers said, Regional Managers know it and hands are tied to fix it. Our Regional would have all GMs use a day off to go to another store once a month to get that store caught up. Only there would be no way to maintain it. The fact that only this year did they decide to conduct an associate opinion survey shows just how out of touch upper management is. We were given an Ipad to perform admin tasks on the floor instead of in the office and then they added a bunch of new admin tasks to the Ipad to keep you from managing your team/taking care of your guests. We were sold a bill of goods earlier this year when they eliminated all salaried co-managers (assistant GM's). We were told there would be a increase in weekly hours to offset the loss of the salaried manager but the hours stayed the same until they were decreased. I guess Jimmy decided he had to make back his $92MM fine all this year. And how Mitch Steenrod (CFO) still has his job is beyond comprehension; either he knew about the rebate scam and should have been terminated/imprisoned or was too incompetent to know about the rebate scam and should have been terminated. You can manage your store to the standards or to pass Internal Audit or stay off of whatever report on Ipad usage they want to look at that week. Pick where you want to fail.

1.0
Nov 17, 2018

You can find a better job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most HQ team members do needlessly meaningless, tedious work that requires minimal thought and a Mon-Fri 9-5 life. If you are okay with a boring work life of no recognition, incompetent leadership, and no future, this is a pretty great place to work.

Cons

I had a wretched experience watching team members have the life sucked out of them over the years, so I'll highlight the worst of it : * If you are not a white male age 45-60, you don't matter. * If you cannot talk locker room talk, you don't matter. * If you have a contradictory opinion, you don't matter. * Arrogance is a required job skill, being a little unethical helps too. * The technology department is a train wreck and it cripples work elsewhere. * The coffee is terrible.

Viewing 7 - 9 of 2,323 Reviews

Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.