Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
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Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Nov 16, 2018

It is what you make it

Recommend
CEO approval
Business Outlook

Pros

Depending on your department and if you're a self-starter, there are plenty of opportunities to grow and develop. The company will reimburse you for career-related certifications and trainings. Overall, the main contributors in each department were friendly, intelligent, and a pleasure to work with. The legacy around the company and its founder was also really motivating and fun to work for. Mr. Haslam is a class act.

Cons

While contributors were amazing to interface with, a majority of the company's "managers" were wildly unqualified and some seemed to do their best to create an unfavorable environment. I can't imagine the company can thrive long-term with such a top heavy structure. Unfortunately, if you're a woman or in a minority, you will have no upward mobility within this organization. I joined the company in spite of being aware of this "unspoken truth" thinking it was jealous gossip. It was so, so disappointing to see it in action. I don't say any of this lightly. Please be aware and know that if you're not a white male, you should look elsewhere.

2.0
Mar 3, 2017

I would think twice

Recommend
CEO approval
Business Outlook

Pros

Decent salary and bonus at the GM level

Cons

WAY over promise and under deliver. Its a good old boys club and if you don't fit in you won't grow with the company. This is especially true if you are a GM and are not willing to relocate. Think about it... Do they put truck stops in all great locations? Be careful of what you obligate to. If you change your mind you will not make it. That's a promise!

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Pilot Flying J Response
9y
Thank you for your feedback. We’re committed to strengthening our team dynamics on an ongoing basis. Please email us at PFJHR@pilottravelcenters.com if you'd like to discuss your concerns further.
3.0
Sep 18, 2016

Travel Center General Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Monday through Friday work week is nice. Company is private and swimming in profitability. Profit-Sharing program (they call it Partners on Profit) is mediocre and doesn't pay out until 10th year.

Cons

Company is run by a bunch of good ol' boys in Tennessee and it shows. Severe micro-management, lack of training at all levels and almost criminally-low payroll budgets have got me seeking new employment. I am a highly-paid cashier.

Viewing 10 - 12 of 2,323 Reviews

Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.