Princess Cruises reviews

3.5

56% would recommend to a friend

(851 total reviews)
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Gustavo Antorcha

71% approve of CEO

57% positive business outlook

Princess Cruises has an employee rating of 3.5 out of 5 stars, based on 851 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

851 reviews
1.0
Apr 29, 2024

No Love for this Boat

Recommend
CEO approval
Business Outlook

Pros

Despite what Glassdoor shows, Jan Swartz is not the current president and has never been CEO. The biggest "pro" since John Padgett became president was that I always got paid on time and my check never bounced.

Cons

There used to be so many pros about working for Princess. But I was somewhat disappointed when cruise benefits were dramatically reduced before COVID and even further reduced in the time that followed. This combined with continuously increasing gratuities and other onboard fees means shoreside employees essentially do not get any onboard discounts. This may sound whiny or entitled, but typically a benefit of working in the travel industry is getting amazing discounts. It benefits both sides when employees (in most industries) use the product where they work. In addition to that, they revoked the flexible work schedule that had been in place for over a decade (9/80 pre-pandemic and Flex Fridays post) and most recently announced a mandatory return to the office/hybrid schedule after 4 years of being fully work from home. Everyone I knew probably averaged 60 hours per week. This was due to often absurd meeting schedules as well as senior management imposing unrealistic deadlines- despite their lack of organization, genuine direction, or knowledge of the Princess product. For its entire existence- 50+ years- Princess headquarters have been in Los Angeles, CA. So when employees started noticing changes like all new jobs being posted in FL, we asked and were told that the company was still based in (Santa Clarita) CA. All the while, numerous legacy Princess employees were and continue to be let go and replaced by offshore contractors and dreadfully unqualified Florida locals, many of whom were brought over from competitors. These constant “organizational changes” resulted in an extensive loss of knowledge and experience, not to mention constant chaos and feelings of concern and fear. John Padgett and his team of equally corrupt, dishonest, dumb, toxic, unethical, unqualified chaos creators have destroyed the vibe and obliterated the great culture that existed before their arrival.

2.0
Oct 30, 2017

If you are ambitious, probably not the best place to develop

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are nice. The majority lack a sense of ambition, but if you want a job where you have a paycheck (although below market) and the possibility of a promotion if you stay long enough, and you live in the area and don't want to commute this may be the place for you. No judgement it just is what it is.

Cons

Definitely a political climate. Your experience will greatly be determined by those who support and like you. This is not uncommon in companies, but helpful to know. For landbased employees there is no career track or development you are on your own. This company is cheap. You have been warned.

2.0
Sep 21, 2017

Working in the Corporate Office

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers/ mostly friendly culture Close to home if you live in Santa Clarita Some cruise benefits (have been reduced recently) Good work/ life balance Can be exciting working in the vacation/ travel industry

Cons

Low morale Pay is below industry standards (most employees would tell you the company is cheap) Low raises (i.e. they will not negotiate on internal promotions) Poor IT support (IT was outsourced to Capgemini and has resulted in poorer support) Poor executive management (they are not honest with employees and have made many bad decisions over the years) Forced integration with Holland America Line (ongoing but has calmed some. Resulted in morale issues and high turnover)

Viewing 4 - 6 of 851 Reviews

Glassdoor has 1,460 Princess Cruises reviews submitted anonymously by Princess Cruises employees. Read employee reviews and ratings on Glassdoor to decide if Princess Cruises is right for you.