Princess Cruises reviews

3.5

56% would recommend to a friend

(851 total reviews)
avatar

Gustavo Antorcha

71% approve of CEO

57% positive business outlook

Princess Cruises has an employee rating of 3.5 out of 5 stars, based on 851 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

851 reviews
2.0
Apr 8, 2024

Classic "No Longer The Company I Used to Love"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was able to work from home in another state

Cons

Princess used to be such an awesome company to work for. A lot of people were proud to be part of the Princess family. Over the last few years, those on the executive level only raved about how much money we were making though the employees just kept seeing their benefits being taken away. Then out of nowhere, a series of huge layoffs occurred and we were suddenly seeing our jobs being handed to off-shore contractors who didn't know the product. Seniority, merit...none of it mattered. Leadership was not transparent and lead many of us to believe we were being considered for new roles when in fact, they had already signed the paperwork that we were being let go. My impression of the company absolutely tanked after Jan Swartz was replaced by John Padgett. We were no longer focusing on making cruising a great opportunity for all, and instead looking for ways to nickel and dime anyone who wanted to book with us. Absolutely heart-breaking.

3.0
Oct 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Good location, multiple buildings in one place increases accessibility to upper management, many food options in walking distance, free & easy parking

Cons

Bloated and ineffective middle management, multiple red-tape processes that aren't well-documented, poor decisions made from top down

1.0
Mar 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Could have been interesting work.

Cons

Leadership has no idea what they are doing and take no accountability. Extremely toxic place to work. Reached out for help, mental health struggles multiple times and was disciplined instead of offered any help. Definitely not worth the stress and mental anguish. Have taken away the only decent benefits they had for no reason, despite claiming record profits. Very low pay.

Viewing 10 - 12 of 851 Reviews

Glassdoor has 1,460 Princess Cruises reviews submitted anonymously by Princess Cruises employees. Read employee reviews and ratings on Glassdoor to decide if Princess Cruises is right for you.