Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 183 reviews)); "Work from home was the only good thing." ((in 78 reviews)); "Great work life balance and a lovely place to work." ((in 61 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 58 reviews)); "Great coworkers and often promote internally" ((in 40 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 117 reviews)); "Poor management and pressure for statistics" ((in 92 reviews)); "Just hope that you have a good manager" ((in 41 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 40 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC

Part of QVC Group

QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

331 reviews

5.0

Jun 5, 2014

Fast paced and challenging but fun!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly, helpful staff and management, rewards for meeting targets, customers were pleasant to talk to and patient and generous discount for staff, great place to work!

Cons

Pressure on meeting very short call-time to meet customers needs. Booking holidays was not the easiest either!

3.0

May 22, 2013

Company culture somewhat inbred

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Beautiful facility and lots of amenities in house. Good benefit package. You get a discount on QVC goods if you like shopping.

Cons

High stress environment. Inbred company culture. Lots of 'friends of friends' and relatives working here. Verify and verify again the salary you are being offered because there can be communication problems between HR and the hiring departments.

1.0

Oct 5, 2012

Call centers are sweatshops but instead of sewing machines, it's telephones!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some people absolutely love working at QVC but it all depends on what department you work in. The only benefit to working there were the phenominal employee sales at Studio Park.

Cons

Based on my experience (in the now-closed-West Chester Call Center), the majority of the supervisors empowered themselves to be wardens, treating the QVC customer service representatives as machines. Upper management was complacent for way too long and the poorly trained supervisors were abusive and constantly undermined the decisions made by the reps who were told they must follow QVC's policies at all times. The supervisors allowed abusive customers (and believe me, there were many) to continue to take advantage of QVC, costing the company a ton of money and ultimately negatively impacting the morale of the reps.

Viewing 328 - 330 of 331 Reviews

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QVC Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Fast paced and challenging but fun!

Company culture somewhat inbred

Call centers are sweatshops but instead of sewing machines, it's telephones!

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