QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(330 total reviews)
avatar

David Rawlinson II

28% approve of CEO

21% positive business outlook

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 330 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

330 reviews
1.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good discounts for employee purchases

Cons

Upsell requirements are ridiculous. Metric requirements are nearly impossible with the amount of complaints from customers and shipping issues.

1.0
Jan 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, that's literally the only pro.

Cons

I've worked a few different jobs over many years, and I still have nightmares from this job. They had ridiculous requirements and metrics that felt almost impossible to complete. All they cared about were upsales....I'm a customer service rep NOT a sales rep! The breaks were horrible and very short. If you had to step away for just a minute you got docked and micromanaged. One day I stepped away to use the bathroom, 2 minutes later my boss was calling me. I am way too old to be babysat at work. Management was horrible and all very rude. Often times they just leave you hanging and you have to figure it out. Also 90% of calls were from old, mean, grouchy women who just yell at you for other people's mistakes. They couldn't pay me enough to EVER work for this company again. AVOID at all costs!!!!

Viewing 10 - 12 of 330 Reviews

Glassdoor has 2,225 QVC reviews submitted anonymously by QVC employees. Read employee reviews and ratings on Glassdoor to decide if QVC is right for you.