Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 330 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 330 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (37) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 183 reviews)); "Senior management demonstrates a rabid support for work from home and flexible schedule programs." ((in 80 reviews)); "Great work life balance and a lovely place to work." ((in 64 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 57 reviews)); "Great Health benefits and time off." ((in 39 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 114 reviews)); "Poor management and pressure for statistics" ((in 91 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 41 reviews)); "Just hope that you have a good manager" ((in 38 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 29 reviews))

QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(330 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 330 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

330 reviews

2.0

Mar 1, 2026

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Discount on products at all qvc groups

Cons

AHT is unrealistic Customers are rude Constantly being monitored

2.0

Feb 23, 2026

Remote work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote work & you also get a discount on purchases.

Cons

Difficult customers who get lonely so they call QVC customer service to annoy them. Also, very little support from supervisors on escalated calls. Micromanaged from supervisor, with short breaks.

3.0

Feb 5, 2026

CST Rep- Staff is nice, Low Pay, Unrealistic Call Handle Times

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Staff is nice and good benefits.

Cons

Unrealistic Call Handle times due to customers trying to keep you on the phone for numerous problems. If you try to get off the phone after repeating yourself numerous times, they get mad. Quality Team is very picky on scoring you on your calls. Low pay for the level of stress. Meeting the AHT is very stressful and then upsells, plus quality grading you on your calls. $15 per hour and caps out at $17 per hour in 2 years. Customers can really be manipulating and hateful if they don’t get their way. They immediately ask for a supervisor if they don’t get their way.

Viewing 7 - 9 of 330 Reviews

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Jobs at QVC

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QVC Customer Service Specialist - Full Time

QVC Customer Service Specialist - Full Time

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QVC Customer Service (CSR) reviews

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Ratings by demographic groups

Reviews by job title

CSR

Remote work

CST Rep- Staff is nice, Low Pay, Unrealistic Call Handle Times

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