Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 189 reviews)); "40% discount on most items; 20% discount on electronics; work from home" ((in 74 reviews)); "Great work life balance and a lovely place to work." ((in 59 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 56 reviews)); "Great work environment and people" ((in 41 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 112 reviews)); "Poor management and pressure for statistics" ((in 87 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 41 reviews)); "Just hope that you have a good manager" ((in 37 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 33 reviews))

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QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

331 reviews

3.0

Aug 10, 2015

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits package are good

Cons

Hours, shifts, days off. My only days off are Sunday's & Monday's (there was no other option)

2.0

Mar 5, 2015

Take a chance, you can make a friend w/ kindness

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

it's building are clean and wprkers tries to get to know new people

Cons

limits on creativity micro manages chooses people with most calls a minute to stay longer listens to calls

2.0

Mar 2, 2015

A nice company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A great company to work for nice benefits. A really good discount for mechandise.

Cons

I worked there for over two decades started out great but ended very badly. No fair chances for advancement seems as if people who are promoted are preselected. The culture of the company has changed drastically over the last few. Managers and supervisors were some the worst people I have ever worked for to the point where they would not even speak to you or say Hi some days. It was very odd. No value placed on what you know just who you know especially as far as getting promoted.

Viewing 316 - 318 of 331 Reviews

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Customer service

Take a chance, you can make a friend w/ kindness

A nice company

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