Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 179 reviews)); "Great work life balance and a lovely place to work." ((in 64 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 61 reviews)); "Great coworkers and often promote internally" ((in 38 reviews)); "Great Health benefits and time off." ((in 33 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 116 reviews)); "Poor management and pressure for statistics" ((in 88 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 44 reviews)); "Just hope that you have a good manager" ((in 37 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

331 reviews

3.0

Feb 28, 2015

I enjoy the environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I like the work helping others is a plus

Cons

No work family balance low pay

4.0

Feb 4, 2015

Stressful, but worth it.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for the late shift. Thorough training in classroom and on the job. Steady scheduling. Great onsite store and restaurant. Great time-off policies!

Cons

Managers watching you constantly. Some condescending team supervisors. Sometimes it can get confusing where you can sit, due to lack of team organization.

4.0

Dec 29, 2014

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Continued opportunities for growth if willing to change your schedule. Some of the supervisors are easy to work with and are willing to assist you in times of need. The facility is comfortable most of the time and the breaks are adequate. There are opportunities to make additional funds if willing to stay late. The insurance package was great. Better than the benefits I receive now.

Cons

Because it is a call center, you have to adhere to the schedule given, which sometimes interferes with certain aspects of life. Call volume is high. No bonuses offered.

Viewing 319 - 321 of 331 Reviews

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I enjoy the environment

Stressful, but worth it.

Great place to work

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