Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 179 reviews)); "Great work life balance and a lovely place to work." ((in 64 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 61 reviews)); "Great coworkers and often promote internally" ((in 38 reviews)); "Great Health benefits and time off." ((in 33 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 116 reviews)); "Poor management and pressure for statistics" ((in 88 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 44 reviews)); "Just hope that you have a good manager" ((in 37 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC

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QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

331 reviews

3.0

Dec 15, 2014

Call center work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling, good insurance, close to home

Cons

Rules, restrictions, and performance parameters were increasingly hard to meet. I know someone that worked there for over ten years that was cut for a 30 second difference in the monthly talk time. I guess it's just cheaper to hire a new person... *shrug* Some of the required hours and/or overtime were far removed from the possibility of a regular sleep/family schedule. Very much a place where the right people have to like you, for you to advance or stay. I'd say 'good ole boys club' but there are more women in the higher positions.

2.0

Oct 21, 2014

Good for gas money....

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cafeteria , variety of work schedules to choose from providing you dont get laid off for no reason. .

Cons

Don't expect to buy a new car while you work here because the pay is horrible. Most of the folks been there since breakdancing was out therefore the company really caters towards them and not so much new folks. Really good part time job but that's about it. Ripping off elderly people because they have nobody else to talk to therefore they blow their whole social security check on clothes because they are literally brainwashed. ..no lie.

1.0

Oct 9, 2014

Run

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Check every two weeks and most co-workers are friendly as well as helpful. That's all I can muster.

Cons

Supervisors lacks emotional intelligence and shouldn't be allowed to anywhere near a flea let alone a human.

Viewing 322 - 324 of 331 Reviews

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QVC Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Call center work.

Good for gas money....

Run

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