Reputation reviews

3.4

54% would recommend to a friend

(461 total reviews)
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Joe Burton

58% approve of CEO

35% positive business outlook

Reputation has an employee rating of 3.4 out of 5 stars, based on 461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

461 reviews
5.0
Sep 16, 2025
Recommend
CEO approval
Business Outlook

Pros

It's a great time to be with Reputation. There are a lot of exciting things happening with AI and we recently rebuilt our platform from the ground up. The hybrid work schedule is a great balance, and the account load is very manageable which allows me to be very strategic with customers and drive positive results with our platform which is very fulfilling. Management have a great vision and direction for the company.

Cons

You have either been at Reputation for a few months, or a few years. The more tenured team members seem a bit resistant to some of the changes that are ultimately going to take the company (and opportunities) to the next level, and navigating those waters can be a bit challenging as a new employee coming in. Another downside is the lack of 401(k) matching, but other than that the benefits are great.

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Reputation Response
2w
Thank you for this wonderful review! We are thrilled to hear that the platform rebuild, AI innovations, and strategic direction are resonating with you. It is exactly the kind of momentum we have been working hard to build. Your observation about navigating change within a tenured team is a thoughtful one, and something we are mindful of as we continue to evolve. Change can be challenging, but we believe the direction ahead is one worth embracing together. We hear you on the 401(k) match, it is something we continue to evaluate as the company grows. Thanks for being a part of the journey. Reviews like this one remind us why we do what we do!
1.0
Oct 7, 2016

This is a real review.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Caltrain pass. Free lunches and snacks. Unlimited PTO. Great location.

Cons

I find it very entertaining to read the fake positive reviews written on this site by HR. Anyone with common sense can easily distinguish the fake vs the real reviews. How can the reviews be so far apart on the spectrum? Reputation was one of the most unorganized companies I have worked for. After 10 years in business you would think they have their stuff together or at least an star stellar product. The products are barely taking off and I would not recommend it to people or businesses. Customers file complaints and demand refunds all the time. The sales department is definitely slacking because they hire anyone and throw them in the water to sell. This is the case in many departments. There is no proper training. I was fortunate to have a wonderful manager while I was there and we both agreed, along with our team, that this place was a mess. Luckily we all have moved on from Reputation. Michael Fertik may not be the CEO anymore but he is still around. I have witnessed him be-little employees and it was very appalling the way he treated people. If you are considering a job here, I would truly reconsider. Reputation's turnover rate is extremely high for the industry. People drop like flies whether is voluntary or involuntary.

2.0
Mar 25, 2021

Chaos

Recommend
CEO approval
Business Outlook

Pros

-Free lunches, snacks, games in the office. -Some of the people are so, so friendly, I love working with them. -Decent benefits, but huge room for improvement. -Pretty office.

Cons

Absolute and total lack of organization within. Positions are created and dissolved faster than you can blink, and turnover abounds. There's a sense of fear that permeates the company and causes wild amounts of stress among employees. As far as policies go, there are none. Everyone does everything differently. Upper management has no clue what goes on in the trenches, and doesn't care to learn. Meetings are had where they admit issues and commit to solutions but....nothing ever actually gets done? Communication is inconsistent at best, and we're told of changes after they happen. Many, many people are worked to the point of complete burnout; returning emails into the early hours of the morning. But hey, no internal meetings on Wednesdays! Only a couple teams get recognition. Everyone else could not exist for all senior management cares. If I were you, I'd avoid working here.

Viewing 1 - 3 of 461 Reviews

Glassdoor has 489 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.