Reputation reviews

3.4

54% would recommend to a friend

(461 total reviews)
avatar

Joe Burton

58% approve of CEO

35% positive business outlook

Reputation has an employee rating of 3.4 out of 5 stars, based on 461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

461 reviews
3.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Companies headquartered in the U.S. may have a culture or policies that naturally prioritize their home country’s employees.

Cons

Less Job Security and not recognise your work

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Reputation Response
1y
Thank you for sharing your perspective with us. We’re truly sorry to hear that your experience has felt increasingly worse. As a global company, it’s important to us that all employees, regardless of location, feel valued and included. While our headquarters is in the US, we are actively working to ensure that our culture and policies reflect our global workforce's diverse needs. We also recognize the importance of job security and recognition, and are committed to reviewing our practices and fostering an environment where employees feel secure, supported, and appreciated for their contributions. We’d welcome the opportunity to hear more about your concerns and ideas for improvement. Please feel free to share additional feedback directly with your manager or HR. Thank you for your feedback and for being part of our team—we value your voice and contributions.
1.0
Dec 6, 2024
Recommend
CEO approval
Business Outlook

Pros

The colleagues in the trenches are talented and supportive.

Cons

The company is in disarray. Recent layoffs were handled poorly, with no clear communication to the broader organization. This was a surprise attack, leaving employees anxious and uncertain about their future. The entire executive leadership team (ELT) has turned over in a short period, with every departure framed as "pursuing other opportunities." It's evident that these statements aren't truthful, and the lack of transparency erodes trust within the organization. Shifting priorities and a lack of cohesive vision make it challenging to deliver value to customers. As a CSM, I frequently had to bridge the gap between broken internal processes and frustrated clients without adequate support from ever changing leadership.

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Reputation Response
1y
We appreciate both your acknowledgment of the talented and supportive colleagues you worked with and your constructive advice for improvement. Organizational changes and leadership transitions are always difficult, and we regret that these events left you (and potentially others) feeling uncertain. We take your feedback seriously and will continue our strides towards increased transparency and thoughtful communication in navigating such moments. We’re committed to (re)building trust and providing clear direction. Stabilizing our leadership team and improving processes to better support our employees and customers are top priorities. Your advice to openly communicate about challenges and the company’s direction resonates with us, and we will continue taking steps to create a more cohesive vision and consistent messaging. Thank you again for your feedback and your contributions during your time here. We are dedicated to learning from this input to foster an even stronger, more supportive environment for our team. We wish you the best in your future endeavors.
4.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Team atmosphere is amazing here!

Cons

Recent restructuring has increased workloads

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Reputation Response
1y
Thank you for your feedback! We’re thrilled to hear that you value the amazing team atmosphere, it’s something we strive to cultivate across the organization. We understand that restructuring can lead to changes in workloads, and we appreciate your dedication and adaptability during these transitions. Your insights are important to us, and we’re actively working to ensure workloads remain balanced while continuing to support our teams with the resources they need to thrive. If you have specific suggestions or concerns, we encourage you to share them with your manager or HR. Together, we can address any challenges and keep our team culture strong. Thank you for all that you contribute to our success!
Viewing 43 - 45 of 461 Reviews

Glassdoor has 489 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.