Resident reviews

Boys club culture. Also highly political. Upper management never made decisions or gave direction, but fostered a culture of finger pointing. They pretend to want to empower their employees, but they prefer 'yes' men to soothe their egos. Expectation was to work around the clock, even on holidays. A lot of u suffered tons of health issues here. They were the same with customers as they are with their employees: They did not care. I saw such disregard for humans and honestly. They are definition of do whatever you can to make a sale, even if it means lying to customers. They even pretended that some sales' proceeds went to a charity when it did not. These guys are smart, but if you have any sense of ethics...AVOID working here. They would constantly claim we would have the best performance as a whole and then lay off people in batched to inflate their numbers for investors.

-company lies to customers repeatedly to the point that all you get are angry, belligerent customers cussing you out all day -they expect you to wear about 6 different hats which results in you being overworked to the point of burning out a few weeks in -upper management has no clue what they're doing & offers no real guidance on how to resolve customer issues so you end up having to lie to customers about everything from order status to refunds -at the time i was there, they refused to hire more people to the point that you had 1 person on a call & 2 chats at the same time. they finally outsourced work to cut costs which just created a bigger mess for the american agents as the foreign workers had next to 0 training. more than half the team quit in the span of 2 months as a result