Does Rural Metro pay their employees well?

According to anonymously submitted Glassdoor reviews, Rural Metro employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at Rural Metro. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rural Metro?

34% of Rural Metro employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rural Metro 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Rural Metro?

Paramedic (30) , EMT (14) , EMT-Basic (13) , EMT-B (11) , Dispatcher (7) , Firefighter/EMT (6) , Firefighter/Paramedic (5) , Advanced EMT (3) , Emergency Medical Technician (3) , AEMT (2) , Administrative (2) , Advanced Emergency Medical Technician (2) , Customer Service Representative (2) , Engineer (2) , Executive Assistant (2)

What are the pros of working at Rural Metro according to real employee reviews?

"Good people in certain levels of leadership." ((in 15 reviews)); "They have pretty good benefits" ((in 7 reviews)); "Great coworkers and great experience" ((in 4 reviews)); "Advancement opportunities." ((in 3 reviews))

What are the cons of working at Rural Metro according to real employee reviews?

"Poor management, sudden/frequent lay" ((in 33 reviews)); "Upper management often unavailable or unapproachable when needed." ((in 6 reviews)); "To many inexpericened people with no training." ((in 4 reviews)); "The managment and company could care less about there employees." ((in 4 reviews)); "Long hours And sometimes there is not many calls" ((in 4 reviews))

What are employees saying about Rural Metro layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rural Metro layoffs and their outlook for job security at Rural Metro in 2026.

What are the top reviewed Rural Metro locations?

Scottsdale , Mesa , Knoxville , San Diego , Buffalo , Indianapolis , Milpitas , Orlando , Louisville , Columbus , Youngstown , San Jose , Arvada , Bushnell , Channahon , Syracuse , Phoenix , Santa Clara , Birmingham , Tempe , Aurora , Sulphur , Everett , Poplar Bluff , Cobleskill , Rochester , Tucson , Yuma , Omaha , Bowling Green

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Rural Metro

Rural Metro reviews

2.6

34% would recommend to a friend

(204 total reviews)

Mike Ragone

23% approve of CEO

25% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.5

Career opportunities

2.4

Work/Life balance

2.3

Culture & values

2.3

Compensation and benefits

2.0

Senior management

Rural Metro has an employee rating of 2.6 out of 5 stars, based on 204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Rural Metro employee rating is 24% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

1.0

Mar 19, 2015

Most likely the worst employer I have ever had

Emt-basic and paramedic

Recommend

CEO approval

Business Outlook

Pros

I got a pay check. But the sad part is it wasn't even enough to cover the very basic cost of living expenses, room, food, gas. Let alone any pleasure activities.

Cons

Management was very poor. They had no communication between one another. They would be advised of potential issues and just look the other way hoping they would resolve on their own. Work environment and moral was very very low management knew it and didn't care. We would usually get off 2 and 3 hrs late, rarely received our state mandated meal breaks, and would be asked to falsify documents in order for them to bill Medi-cal and Medicare for more money.

1.0

Mar 14, 2015

Worked in a run down station

Paramedic

Recommend

CEO approval

Business Outlook

Pros

This company has no pros

Cons

Lack or actual training, Laughable Pay, Poor Management, Poor vehicles, lack of supplies

3.0

Mar 9, 2015

Good as a stepping stone to other jobs

Emt-basic

Recommend

CEO approval

Business Outlook

Pros

It's better than flipping burgers. If you're lucky, there's downtime in between calls. Getting time off wasn't too bad, usually people are willing to trade shifts with you. They start you out slow with mainly transfers between hospitals or drop offs at home, so you get to learn the software and the area, before moving you to 911 calls. Wide availability of training so you're always up to speed (if you put in the time to go to class).

Cons

Low pay, poor communication, unrealistic goals set by management, and constant (unwarranted) backlash from the community. There is little love between EMS and fire, making collaboration on calls difficult.

Viewing 175 - 177 of 204 Reviews

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Jobs at Rural Metro

911 Dispatch Associate

Customer Service Representative

Wildland Firefighter - Insurance Division