Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
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Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
3.0
Nov 24, 2021
Recommend
CEO approval
Business Outlook

Pros

• The people at this company are excellent. That is the biggest perk of working here. This community will take you in under their wing and make you feel like you belong. They truly do hire the best; kind, driven, team-oriented people, willing to give you the shirt off their backs to help you succeed. Healthy competition is purely for motivation and entertainment purposes only. • Management is very hand's off. As soon as you prove you're willing to put in the work, they'll trust you to do your job for the most part. They're also very understanding when it comes to general life interruptions/obstacles. • Hybrid remote/on-site work environment accommodations. However, they do prefer people working on-site for the benefit of team camaraderie as it does make a significant difference in productivity and overall wellbeing for most. • They're decently up-to-date on the tools/resources/platforms that are necessary to excel in the SDR field. • There is a lot of opportunity for growth within the company, but you have to set yourself apart in some way (i.e. through your personal results or finding a specific niche you excel in, which still takes time) and it's crucial to build relationships with the right people first. • The Directors (and some of the managers) within the SDR department are incredible leaders. They have HUGE hearts for each member of the team. They continuously pursue improvement in their own lives/professions, and truly want what is best for you as an individual. They will push you to a breaking point, then build you back up better than you were before… that is, if you're willing to make the necessary changes and continue to trust in them. • Health benefits are OKAY. You can expense one new book a month, pay for half your gym membership, and they'll often host fun outings/happy hours, and provide regular free meals. • It's a great opportunity to make life-long friends, develop yourself as a young working adult, recognize your weaknesses, build on your strengths, face rejections, and learn how to communicate effectively.

Cons

• Compensation. They are underpaying most of the SDRs. They haven't adjusted our base salaries to inflation. This past year they actually raised our quota and cut our commission a little bit, but presented it to us like it was an opportunity to make more... which left us all scratching our heads... • We're growing faster than management can handle and the culture has taken a serious hit because of it. Cliques are inevitably formed, but it's never really addressed with the team. Toxic banter between each other is actually encouraged sometimes. Gossip is becoming more and more of a problem and it's hardly addressed. • The systems and processes we use are broken. Your territory and the rep you're partnered with will play a HUGE role in your success, and I think management knows this... but they'll never admit it despite it being common knowledge amongst the team. Your best bet is to suck it up and pray there will be a change soon. • Too much emphasis on numbers. If you're a top performer, you'll be placed on a pedestal and offered way more opportunities to be involved in other leadership-focused activities (which makes sense). The problem is the numbers lie. An SDR can set an ample amount of meetings with the wrong people and have them "hold" without actually explaining our services over the phone or qualifying the prospect. These kinds of "top-performers" are idolized and then given opportunities to teach other SDRs, which backfires on the team's overall success. • Suck-ups are promoted, but genuine skeptics are isolated and gas-lighted until they lose their minds and leave. If a flaw in the system (and they are many) is pointed out to leadership, it's denied, brushed under the rug, and you'll be scolded for questioning the system in the first place. This is by far one of the biggest cons of being on this team. Management touts innovation and transparency, yet practical solutions, good intentions, and true talent end up walking out the door. It's heartbreaking to watch. This team will continue to slowly crumble if management keeps treating people like this and promoting the wrong people into leadership positions.

2.0
Nov 22, 2021
Recommend
CEO approval
Business Outlook

Pros

- Most employees are really great people. - Great place to start a sales career or get into IT. - Good work/life balance.

Cons

--- Focus has become solely on their goal of “$500M by 2025”. The rest of the tagline officially reads “the Service Express way”, however it should actually read “at whatever cost”. They’re cutting everywhere they can and EMPLOYEES ARE LEAVING IN DROVES. Executive leaders do not seem to care. CEO continues to blog about excellent leadership and culture while turning a blind eye to what’s really happening. --- The company used to provide top notch service that you could be proud to sell. However service techs are not being replaced when they leave and the work is being outsourced. Customer problems are on the rise which means an account executive is spending a lot of their time putting out fires and dealing with unhappy customers. --- Quotas continue to climb while account lists shrink. Comp plans were MAJORLY SLASHED in 2021 resulting in a massive drop in earning potential for sales reps. --- No raises were given to anyone in sales in 2021 despite record setting sales in 2020. --- Mixed bag with sales leaders. Some are great. Others are not. Many are micromanagers. The company has hired a lot of people from Enterprise (car rental company) and those leaders have fired performers without cause or notice. They have changed the culture. People on these teams are not happy. --- Service Express touts their amazing culture. In fact, they shout it from the rooftops. But it is not felt. There is a major gap between what is reported on social media and what it’s actually like to work here. --- There’s almost a cult mentality perpetuated by leadership that it’s the best place ever to work and you’ll be terribly unhappy if you leave. That’s not true. Summary: If you want to move into sales, this is not a bad place to start. Go in as an SDR, work hard, and move up the ranks in sales. Learn everything you can. But don’t stay there for long if you care about your career growth and earning potential. At whatever point you stop growing, take what you’ve learned to another company. You’ll learn and earn more. If you’re already a mid-senior level seller - I’d steer clear of Service Express unless you need an entry point into IT. It is otherwise not worth your time. And if you're an employee that's reading this - you're not crazy. The company has changed. Don't sit around hoping things will get better. There is life after Service Express.

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Service Express Response
4y
Thank you for your feedback. We are consistently evaluating our processes and strategy for new business development and the teams needed to support them. As a high growth company, we embrace continuous change and focus on enabling our teams to be adaptable and evolve. We continue to develop and create new ways to connect our employees globally and work to provide the best experience for everyone by investing in our people and providing them with the communication, resources and support they need to be successful at Service Express.
1.0
Nov 20, 2021

False Advertising

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home. People are willing to help for the most part.

Cons

Cultish, led by old boys society who stay in the bubble. They all love spaghetti. A lot of them being thrown on the wall on a monthly basis. I’m not sure if they completely lost touch with reality or they are fully aware of problems but don’t care as long they are big fat and happy. Lots of talk but not a whole lot of walk. Marketing/social media team loves to promote and obnoxiously post on LinkedIn that we have the best culture in the world and we are all about people. They obviously live under the rock. If you push back or express your concerns, you will be called a negative person and get put on a watch list. After about 2 years, you either turn into a puppet, lose your identity, soul is up for grab OR if you are smart enough, you will start looking for a new job. The lack of diversity is very concerning too. Company continues to hire the same profile that fits the mold. Bonus point and fast promotion for look alikes and came from the same previous company. No raise for the last two years, pay is below standard. I heard upper management get big bonuses every year. Go figure.

avatar
Service Express Response
4y
Thank you for letting us know about your experience. We have continue to put a focus, specifically in recent years, on our Diversity, Equity and Inclusion initiatives, employee resource groups and continue to evolve how we create an inclusive workplace that empowers our people.
Viewing 307 - 309 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.