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      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (435 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      2.0
      Nov 18, 2021

      Disappointed, frustrated, burnt out

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - A group of great people - Work variety

      Cons

      - Working people until they have nothing left to give (both inside and outside of work) - Company strategy is not well thought out or communicated from the top down (besides the goal of 500M, but HOW?) - Told to find solutions when issues arise, but solutions are ignored when presented - Teams are growing but there is no plan for structure so people are left with no clear answer to who their leader is - Understaffed and asked to do more and more with no support to make decisions because ELT members want the final say on everything big and small - Several new hires were promised growth, flexibility, upper mobility, and more just for it to not be reciprocated - Vision talks go nowhere. - 3% raise if you are lucky when inflation is currently around 6% in the U.S.

      2.0
      Nov 5, 2021

      Glorified call center. Do anything else, do not do sales development.

      Sales development representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is second to none. Team outings like happy hours etc. are held often. Opportunities to earn half days Fridays. If you are lucky enough to work with solid account executives they'll be more helpful than any SDR leadership. Potential to be a solid starting place for a sales career. You can gain some solid experience.

      Cons

      Cold calls. Lots of cold calls. You will get burned out fast if you have a tough territory or do this for longer than a year. SDR leaders have no real sales experience. This matters because they suck at coaching. They'll ask you what you think you should do and never actually give any real guidance or coaching. A couple of them can be incredibly condescending and will talk down to you. They will oversell the amount of opportunity there actually is with SE for SDR's. There's a reason for high turnover and they will spin every exit from the company to a positive when they are not and they know it. A lot of two faced people at this company. Very political. Watch your back. A huge "suck-up" culture on the SDR team. Those that drown in kool-aid get ahead quick. Leadership plays favorites and those favorites get promoted fast. Some SDR's are blessed with "golden territories" where they easily set meetings exceeding quota yet are actually terrible at the job (go listen to some calls). Others grind hard and barely meet quota and are put on performance plans. Overall Sales Dev is a glorified call center. Emphasis on glorified because they glorify it a lot here. There is a lot of misleading positive reviews here from SDR's that haven't been on the team very long so take it all with a grain of salt.

      Viewing 310 - 312 of 435 Reviews
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      ReviewsService Express reviews

      Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.