Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
3.0
Sep 23, 2025

N/A

Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

30% to 40% quota increase year over year. Unattainable.

5.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Feel valued respected and listened to. Work in a team of helpful and supportive colleagues.

Cons

Wish I’d have found Service Express sooner in my career

1.0
Sep 8, 2025

From "Failing Forward" to Falling Flat

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-At one time, this company truly had something special. -Training was great, and the comradery amongst the sales team was great. -During my employment, I went through a serious health matter, and they initially supported me through that period. -Great immediate co-workers

Cons

-The company has become a shallow shell of what it once was. -Leadership has been operating years past their expiration date, leaving a trail of layoffs and abandoned values. -Grew quickly but never invested in learning how to run a global organization, leading to compliance issues, broken trust, and constant stumbles. -Excused poor decisions by leaning on buzzwords like “failing forward” — using it as a playground scapegoat instead of taking accountability for unfavorable outcomes. -Mishandled remote employee compliance: my earnings were reported to the wrong state for two years, creating unnecessary battles for unemployment benefits. -While I was still employed, leadership actively undermined my serious legal matter for their own financial gain — directly contradicting the support they’d initially shown during my health crisis. When confronted, they shrugged it off as “not knowing what they were doing,” favoring incompetence over admitting malice.

Viewing 58 - 60 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.