Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Nov 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Work life balance is second to none. Team outings like happy hours etc. are held often. Opportunities to earn half days Fridays. If you are lucky enough to work with solid account executives they'll be more helpful than any SDR leadership. Potential to be a solid starting place for a sales career. You can gain some solid experience.

Cons

Cold calls. Lots of cold calls. You will get burned out fast if you have a tough territory or do this for longer than a year. SDR leaders have no real sales experience. This matters because they suck at coaching. They'll ask you what you think you should do and never actually give any real guidance or coaching. A couple of them can be incredibly condescending and will talk down to you. They will oversell the amount of opportunity there actually is with SE for SDR's. There's a reason for high turnover and they will spin every exit from the company to a positive when they are not and they know it. A lot of two faced people at this company. Very political. Watch your back. A huge "suck-up" culture on the SDR team. Those that drown in kool-aid get ahead quick. Leadership plays favorites and those favorites get promoted fast. Some SDR's are blessed with "golden territories" where they easily set meetings exceeding quota yet are actually terrible at the job (go listen to some calls). Others grind hard and barely meet quota and are put on performance plans. Overall Sales Dev is a glorified call center. Emphasis on glorified because they glorify it a lot here. There is a lot of misleading positive reviews here from SDR's that haven't been on the team very long so take it all with a grain of salt.

2.0
Jun 28, 2017

employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At Delta you are able to make decisions without being micro managed. At SEI, employees were released for duplication of job. No SEI employees were released, only Delta, even though the Delta employee could have been better or more valuable.

Cons

Delta was bought by Service Express Inc. This company is owned by Private Equity and all decisions are driven by profitability and length of service by current company. Very top down managed.

5.0
Jan 6, 2016
Recommend
CEO approval
Business Outlook

Pros

I can explain the reason to come to work for SEI in one word, "CULTURE". It is a breath of fresh air coming to a company like this. Their mission in life is to help employees achieve their personal, professional, and financial goals. I noticed right away this isn't something they just say either, they work to help you get to your goals and visions. You will see many people here that have worked here their entire careers. However there is also a good mix of people that have come from other industries also. The one resounding thing you will hear from all of them though, is this is the best place they have ever worked. I am still learning the processes and procedures, but one thing I picked up right away is the culture. It is impossible to avoid and it is contagious. Best thing about that is it bleeds over to the client and that is why we have a 98% customer retention rate. Once we get you on board, more than likely you are a client for life. I am excited about the future here and can't imagine ever leaving.

Cons

Still looking for these. I have been to several different branch offices and have spoken to several people in the company and still poking for information about something bad and not getting anywhere. I know all companies have good and bad days, and I will experience them in time, but when you have to search for things like this, it is always good.

Viewing 85 - 87 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.