Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
4.0
Apr 8, 2025

SE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay Standing desks in some places

Cons

Overtime used to have better rates Could be better interdepartmental communication in order to avoid small mistakes snowballing into

2.0
Apr 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The Front line employees are some of the best people you will ever work with

Cons

Senior and Executive Leadership are lost and do not fully understand what their front line deals with day in and day out. They are puppets to the private equity company that owns them. Everything is done to line their pockets. Making money and growing this company to make it as profitable as possible is all that is cared about. When someone speaks up with concerns about the company culture or the direction the company is heading they are labeled as “disgruntled employees” and are shown the door quickly afterwards. Middle management is worked to death and their work life balance is non-existent.

5.0
Apr 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- Without question working as an SDR is not for the faint of heart. The job requires grit, hard work, and overcoming the emotional barriers that come with cold calling. However, if you're interested in a position, company, and culture that is genuinely interested in your development both personally and professionally this is the place to go. You will not find a leaders more invested in cultivating a healthy culture anywhere else. - This is a company with a bright future. Currently around 350,000,000 ARR with dreams of hitting a billion. It's not a pipe dream. It's a real possibility, even probability. - Can honestly say this is both the hardest job I've worked, and also the job that has caused the most personal growth. What's more, a lot of the growth has come in collaboration with great leaders. - Besides leadership, Service Express hires high character, high quality, high performing employees. The type of people you want to hang out with outside of work and you'll be friends with for the rest of your life. - If you want upward mobility and are willing to work for it then it will be rewarded. Be excellent and opportunity will come knocking. I've seen it too many times.

Cons

- Cold calling is tough - The company was recently purchased by Warburg Pincus and there has been a lot of turnover as a result -

Viewing 88 - 90 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.