Is State Collection Service a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at State Collection Service have rated their employer with 3.5 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of State Collection Service employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at State Collection Service now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at State Collection Service .

Does State Collection Service pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at State Collection Service with 3.1 out of 5 stars based on 16 anonymously submitted employee reviews. This is 25.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at State Collection Service.

What are the top reviewed jobs at State Collection Service?

Customer Service Representative (12) , Collections Specialist (8) , Healthcare Customer Service Representative (7) , EBO Representative (5) , Collection Specialist (4) , Collector (4) , Customer Service Representative (CSR) (4) , Team Lead (4) , Debt Collector (3) , Supervisor (3) , Collections (2) , Customer Service (2) , EBO (2) , Health Care Customer Service Representative (2) , Patient Service Representative (2)

What are the pros of working at State Collection Service according to real employee reviews?

"It was fun and enjoyable but beware of your co workers and HR" ((in 4 reviews)); "Like a family, good pay, and flexible schedules" ((in 4 reviews)); "Supervisors are great." ((in 4 reviews)); "Good training and nice physical environment" ((in 4 reviews)); "Employees are great." ((in 4 reviews))

What are the cons of working at State Collection Service according to real employee reviews?

"The main con is low pay with the amount of work and expectations" ((in 5 reviews)); "Not sure why managers do not require them to have additional training or change their job duties after multiple complaints have been voiced." ((in 4 reviews)); "supervisors play favoritism" ((in 4 reviews)); "Communication is a dead lock." ((in 3 reviews)); "Benefits aren’t the best" ((in 3 reviews))

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State Collection Service

State Collection Service Customer Service (CSR) reviews

3.5

52% would recommend to a friend

(16 total reviews)

Timothy Haag

100% approve of CEO

44% positive business outlook

Ratings by category

3.5

Culture & values

3.3

Diversity & inclusion

3.3

Career opportunities

3.1

Compensation and benefits

3.0

Work/Life balance

2.8

Senior management

Customer Service (CSR) employees have rated State Collection Service with 3.5 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. State Collection Service is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

3.0

Jan 28, 2024

Stressful but decent job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay is decent, good training, inbound and outbound calls. Not cold calling

Cons

If you don't like to be micromanaged, this isnt for you. I worked there full time and it's a stressful job, must be super quiet in your house as you're pretending to work in Wisconsin at an office. I worked as a phone rep who took calls and made them, some people are rude because you're calling about bills that may have already been paid, they thought insurance covered it, ect then you have to navigate old software and new software to figure out the clients issue.

5.0

Nov 30, 2023

Good place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fun incentives , work from home and insurance

Cons

Strict on time and use a point system

4.0

Aug 1, 2023

Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote plenty of opportunities to grow in excel within the company

Cons

Unstable work hours also dealing with rude clientele

Viewing 1 - 3 of 16 Reviews

Jobs at State Collection Service

Health Care Customer Service Representative

Health Care Customer Service Representative

Collections Specialist

Collections Specialist

State Collection Service reviews FAQs

State Collection Service reviews State Collection Service Customer Service (CSR) reviews

State Collection Service

State Collection Service Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stressful but decent job

Good place

Pay

Jobs at State Collection Service

State Collection Service reviews FAQs

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