Is State Collection Service a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at State Collection Service have rated their employer with 3.5 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of State Collection Service employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at State Collection Service now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at State Collection Service .

Does State Collection Service pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at State Collection Service with 3.1 out of 5 stars based on 16 anonymously submitted employee reviews. This is 25.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at State Collection Service.

What are the top reviewed jobs at State Collection Service?

Customer Service Representative (12) , Collections Specialist (8) , Healthcare Customer Service Representative (7) , EBO Representative (5) , Collection Specialist (4) , Collector (4) , Customer Service Representative (CSR) (4) , Team Lead (4) , Debt Collector (3) , Supervisor (3) , Collections (2) , Customer Service (2) , EBO (2) , Health Care Customer Service Representative (2) , Patient Service Representative (2)

What are the pros of working at State Collection Service according to real employee reviews?

"It was fun and enjoyable but beware of your co workers and HR" ((in 4 reviews)); "Like a family, good pay, and flexible schedules" ((in 4 reviews)); "Supervisors are great." ((in 4 reviews)); "Good training and nice physical environment" ((in 4 reviews)); "Employees are great." ((in 4 reviews))

What are the cons of working at State Collection Service according to real employee reviews?

"The main con is low pay with the amount of work and expectations" ((in 5 reviews)); "Not sure why managers do not require them to have additional training or change their job duties after multiple complaints have been voiced." ((in 4 reviews)); "supervisors play favoritism" ((in 4 reviews)); "Communication is a dead lock." ((in 3 reviews)); "Benefits aren’t the best" ((in 3 reviews))

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State Collection Service

State Collection Service Customer Service (CSR) reviews

3.5

52% would recommend to a friend

(16 total reviews)

Timothy Haag

100% approve of CEO

44% positive business outlook

Ratings by category

3.5

Culture & values

3.3

Diversity & inclusion

3.3

Career opportunities

3.1

Compensation and benefits

3.0

Work/Life balance

2.8

Senior management

Customer Service (CSR) employees have rated State Collection Service with 3.5 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. State Collection Service is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

3.0

Jul 5, 2023

Not that bad

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly Staff, good structure, good pay

Cons

Unrealistic monthly goals, not reasonable with attendance policy

3.0

Jun 19, 2023

Okay company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay and friendly staff

Cons

I’ve had many petty issues with this company as it relates to time and professionalism

4.0

Apr 26, 2023

job purgutory

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

decent pay after a long while

Cons

not sure where we are going, will be obsolete to AI after a while.

Viewing 4 - 6 of 16 Reviews

Jobs at State Collection Service

Health Care Customer Service Representative

Health Care Customer Service Representative

Collections Specialist

Collections Specialist

State Collection Service reviews FAQs

State Collection Service reviews State Collection Service Customer Service (CSR) reviews

State Collection Service

State Collection Service Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not that bad

Okay company

job purgutory

Jobs at State Collection Service

State Collection Service reviews FAQs

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