Is State Collection Service a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at State Collection Service have rated their employer with 3.5 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of State Collection Service employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at State Collection Service now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at State Collection Service .

Does State Collection Service pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at State Collection Service with 3.1 out of 5 stars based on 16 anonymously submitted employee reviews. This is 25.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at State Collection Service.

What are the top reviewed jobs at State Collection Service?

Customer Service Representative (12) , Collections Specialist (8) , Healthcare Customer Service Representative (7) , EBO Representative (5) , Collection Specialist (4) , Collector (4) , Customer Service Representative (CSR) (4) , Team Lead (4) , Debt Collector (3) , Supervisor (3) , Collections (2) , Customer Service (2) , EBO (2) , Health Care Customer Service Representative (2) , Patient Service Representative (2)

What are the pros of working at State Collection Service according to real employee reviews?

"It was fun and enjoyable but beware of your co workers and HR" ((in 4 reviews)); "Like a family, good pay, and flexible schedules" ((in 4 reviews)); "Supervisors are great." ((in 4 reviews)); "Good training and nice physical environment" ((in 4 reviews)); "Employees are great." ((in 4 reviews))

What are the cons of working at State Collection Service according to real employee reviews?

"The main con is low pay with the amount of work and expectations" ((in 5 reviews)); "Not sure why managers do not require them to have additional training or change their job duties after multiple complaints have been voiced." ((in 4 reviews)); "supervisors play favoritism" ((in 4 reviews)); "Communication is a dead lock." ((in 3 reviews)); "Benefits aren’t the best" ((in 3 reviews))

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State Collection Service

State Collection Service Customer Service (CSR) reviews

3.5

52% would recommend to a friend

(16 total reviews)

Timothy Haag

100% approve of CEO

44% positive business outlook

Ratings by category

3.5

Culture & values

3.3

Diversity & inclusion

3.3

Career opportunities

3.1

Compensation and benefits

3.0

Work/Life balance

2.8

Senior management

Customer Service (CSR) employees have rated State Collection Service with 3.5 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. State Collection Service is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

1.0

Jun 23, 2021

AVOID WISCONSIN

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The coworkers were nice until they all quit. Incentives were fun when applicable to entire team

Cons

Treated like children, spoken down to and referred to as "family" when any problems arose from sexual harassment to poor work being done.

4.0

Jun 7, 2021

Flexible but low paying

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible They’ll work with you and your schedule Some nice manager and friendly staff

Cons

Room for improvement Benefits aren’t the best Pay is not great

3.0

Apr 22, 2021

Fun

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, fun, great people, diverse

Cons

Having to be on the phones all day with no break inbetween calls

Viewing 10 - 12 of 16 Reviews

Jobs at State Collection Service

Health Care Customer Service Representative

Health Care Customer Service Representative

Collections Specialist

Collections Specialist

State Collection Service reviews FAQs

State Collection Service reviews State Collection Service Customer Service (CSR) reviews

State Collection Service

State Collection Service Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

AVOID WISCONSIN

Flexible but low paying

Fun

Jobs at State Collection Service

State Collection Service reviews FAQs

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