Support.com RST reviews

Thank you for your feedback. We are very proud of our virtual training program. Like all organizations, we do need our employees to come to work as scheduled, and we do have an attendance policy in place. We have high regard for our employees and their individual personal needs, which we believe our attendance policy demonstrates, as it is very flexible. However, coming to work is important for both the employee and the employer in order to be successful.

Thank you for your feedback. Our goal is to take notes while on the call with the customer, and not go into an after call status at the end of the call. However, we do allow time when necessary. It is important to finish the entire call while you have the customer on the line. We believe our Pay for Performance program in 2019 will be well received by our employees, as everyone has an opportunity in this program.