Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)
avatar

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

204 reviews
4.0
Mar 1, 2018

Good Company

Recommend
CEO approval
Business Outlook

Pros

Good training, decent benefits, home office reimbursement.

Cons

No raises....ever. Typical call center atmosphere, treated like children.

1.0
Jan 15, 2018
Recommend
CEO approval
Business Outlook

Pros

I literally cannot think of any.

Cons

The Pros, well the interview is basic & i'm sure "anyone" would most likely receive an offer for employment. Training is a hot mess, and that literally is the best compliment I can provide. Pay is laughable. Trainers are just as confused. HR is equally confused. If you ask HR about pay, they'll refer to payroll who wants an email they will never respond to. Benefits....do you own research, because they'll you zero. Everyone passes you to the next person. Time off? yeah right, they don't give a cat's flea collar what emergency you may have. Just take the calls. Programs freeze. shutdown. Obviously it's your fault. Definitely not theirs. Training is done in the Zoom program, which for some reason didn't work too well with this company. Zoom has to be used on a computer, not your phone/iPad/tablet app..although the app works better. They literally monitor how you've signed in, which is beyond ridiculous.

Viewing 49 - 51 of 204 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.