Is Support.com a good company to work for as a RST?

RST professionals working at Support.com have rated their employer with 2.5 out of 5 stars in 204 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open RST Jobs at Support.com now and start preparing for your job interview by browsing frequently asked RST interview questions at Support.com .

Does Support.com pay RST employees well?

RST professionals rate their compensation and benefits at Support.com with 1.9 out of 5 stars based on 204 anonymously submitted employee reviews. This is 34.8% worse than the company average rating for salary and benefits. Find out more about RST salaries at Support.com.

How happy are RST professionals working at Support.com?

31% of RST employees at Support.com would recommend their employer to a friend. This rating has decreased by 15% in the past 12 months. RST professionals have also rated Support.com with a 2.3 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.2 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"Good benefits and 401k" ((in 85 reviews)); "Some great coworkers" ((in 24 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 23 reviews)); "It's remote with flexible hours" ((in 12 reviews)); "Employee friendly policies." ((in 11 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 178 reviews)); "poor Management with in company" ((in 91 reviews)); "If you get a good supervisor" ((in 75 reviews)); "continuously growing workload, poor training, co" ((in 61 reviews)); "More and more responsibilities with no raises." ((in 43 reviews))

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Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.3

Work/Life balance

2.2

Culture & values

2.1

Career opportunities

2.0

Senior management

1.9

Compensation and benefits

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Parent or family caregiver

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Reviews by job title

204 reviews

2.0

Nov 4, 2017

Dont do it

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home. Benefits. It was a fantastic job when i started. after 3 months, the position turned into something that I did not apply for.

Cons

-NO RAISES. -Weekly, if not daily changes to the job, -no raises. No room for advancement. -Every call has a different outcome. If customer is without internet, still gotta send 'em how to get help ON THE INTERNET. no customer wants to hear how to get help through a website if they cant get online. -no raises. -Want to move? Nope, gotta be approved first, BEFORE the move.

3.0

Oct 30, 2017

So, so

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Consistent work, remote working is great if you can not sit on couch an call in sick lol.

Cons

Schedule that changes every day almost. Ridiculous expectations (metrics vs. quality)

1.0

Oct 10, 2017

A joke . Remote Service Tech = Slave Worker from USA

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home, that's about it.

Cons

Low pay, weird shift, no quick response on chat rooms, under staff..,The list go on. .... These people are a joke for $10.25 the so called remote service technician = Tier 1 slave Rep. have to be a salesman, tech, billing rep, and trying to provide top of the line customer service. No wonders this cable company have poor customer service, because of these so called Third party companies... Also 80% of new hires quit before production.

Viewing 55 - 57 of 204 Reviews

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Support.com reviews FAQs

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Support.com RST reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dont do it

So, so

A joke . Remote Service Tech = Slave Worker from USA

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