Is Support.com a good company to work for as a Remote Support Tech RST?

Remote Support Tech RST professionals working at Support.com have rated their employer with 2.4 out of 5 stars in 176 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Support Tech RST Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Support Tech RST interview questions at Support.com .

Does Support.com pay Remote Support Tech RST employees well?

Remote Support Tech RST professionals rate their compensation and benefits at Support.com with 1.7 out of 5 stars based on 176 anonymously submitted employee reviews. This is 45.5% worse than the company average rating for salary and benefits. Find out more about Remote Support Tech RST salaries at Support.com.

How happy are Remote Support Tech RST professionals working at Support.com?

32% of Remote Support Tech RST employees at Support.com would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Remote Support Tech RST professionals have also rated Support.com with a 2.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 1.9 rating for culture and values and 1.9 rating for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 89 reviews)); "great training still in training." ((in 51 reviews)); "Some great coworkers" ((in 25 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 173 reviews)); "poor Management with in company" ((in 94 reviews)); "If you get a good supervisor" ((in 78 reviews)); "More and more responsibilities with no raises." ((in 42 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 33 reviews))

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Support.com Remote Support Tech RST reviews

2.4

32% would recommend to a friend

(176 total reviews)

Lance Rosenzweig

61% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.1

Work/Life balance

1.9

Culture & values

1.9

Senior management

1.9

Career opportunities

1.7

Compensation and benefits

Remote Support Tech RST employees have rated Support.com with 2.4 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Remote Support Tech RST professionals have an average working experience there. Support.com is rated 38% below average by Remote Support Tech RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

176 reviews

1.0

Mar 22, 2015

Horrid Training process

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

work from home is the only pro for this place

Cons

pay is horrible, you will fall asleep during training because it lasts so long

3.0

Mar 21, 2015

Pay not worth the stress.

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home. Good training and helpful supervisors and team members.

Cons

Getting yelled at for at least 8 hours by cx's who are upset & most of the time upset that they don't know how yo work their own gadgets & their issue is not related to connectivity at all. Calls 100 deep in the queue and you don't get a second to breathe after difusing a situation and saving a customer for the client.

4.0

Feb 25, 2015

Keep me hanging on for advancement, and I have no choice but to leave

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home, manageable schedule

Cons

no recognition / opoortunities for advancement

Viewing 130 - 132 of 176 Reviews

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Support.com Remote Support Tech RST reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrid Training process

Pay not worth the stress.

Keep me hanging on for advancement, and I have no choice but to leave

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