Support.com Remote Support Tech RST reviews

Poorly designed, undependable software/tools, No chance for raise and very little advancement. Ivory tower mentality from management. Many promises from management to "make things better" never happens. Constantly changing policies and and "grading systems" that seem to change as quickly as you can become accustomed to them. I keep waiting for things to get better, yet every move they make towards this goal seems to make life "on the floor" worse and worse.

After becoming a trainer I was locked in and couldn't move from being a trainer to anything else in the company because my manager told anyone interested in having me move to their department that I couldn't go because I'm training classes, which several times was blatantly untrue (I have now not had a class in several months) the training program that I work with came without a raise, and had no potential to get a raise unless I was able to get promoted, and the company now only promotes half of its leadership from within or less. Again as an LGBTQ person, due to the extremely heavy no religious or political conversation rules in the company, I never really felt comfortable coming out, because we rarely spoke about our lives outside of work