Support.com Remote Tech Support reviews

There are no company values, people are constantly trying to cheat the system. When they offer people to go home early to meet SLAs, everyone jumps on it all at once. Customers are rude and obnoxious because they have been transferred multiple times by incompetent fools that Comcast hires to do tier 1 tech support. Many times customers are cold transferred. Comcast didn't earn their #1 in customer dissatisfaction for no reason. By the time the customer gets to us we have to put on the nice face and say lines to help the customer feel better also known as empathy statements. We are graded by offshore QA that hardly know English and then grilled for not meeting QA requirements when they can't comprehend simple English. Advice: Keep looking for a job, I quit better jobs than this.

This place is the bottom of the barrel. I've had problems with my legs and I'm wheelchair bound. The opportunity to work from home seemed great. It's not. The employees are treated with disrespect. They keep threatening to fire you if you're a minute late during training. You have to make a lot of changes to your computer. The trainers have no charisma and are obviously reading from a script. What's worse is they treat the class like children and call around asking for people to read from the screen like we're in first grade.