Is Support.com a good company to work for as a Remote Technical Support?

Remote Technical Support professionals working at Support.com have rated their employer with 3.0 out of 5 stars in 138 Glassdoor reviews. This is an average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Technical Support Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Technical Support interview questions at Support.com .

Does Support.com pay Remote Technical Support employees well?

Remote Technical Support professionals rate their compensation and benefits at Support.com with 2.5 out of 5 stars based on 138 anonymously submitted employee reviews. This is 7.7% worse than the company average rating for salary and benefits. Find out more about Remote Technical Support salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 448 reviews)); "Good benefits and 401k" ((in 90 reviews)); "great training still in training." ((in 56 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews)); "Some great coworkers" ((in 23 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 183 reviews)); "poor Management with in company" ((in 88 reviews)); "If you get a good supervisor" ((in 75 reviews)); "More and more responsibilities with no raises." ((in 44 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 37 reviews))

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Support.com Remote Technical Support reviews

3.0

42% would recommend to a friend

(138 total reviews)

Lance Rosenzweig

56% approve of CEO

10% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.9

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Compensation and benefits

2.4

Career opportunities

Remote Technical Support employees have rated Support.com with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Remote Technical Support professionals have an average working experience there. Support.com is rated 22% below average by Remote Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

138 reviews

3.0

Oct 4, 2020

good as a starter

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

work from home, easy to enter

Cons

low pay, no career growth

Support.com Response

Thank you for your feedback. As an employer who promotes 95% from within (most recent update) we are very proud of our career pathing opportunities. We have an internal job posting site for all employees to review as they can apply for any position that they feel they are qualified for. Internal talent is our greatest talent!

5.0

Sep 23, 2020

Good so far

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Work from home, friendly people when you need to reach out

Cons

Training is terrible, you don't learn what you spend most of time doing

Support.com Response

Thank you for taking a moment to share your experience. We want to continue to improve our training platform, and encourage you to provide your manager with specific feedback. We realize that the training experience may be different, as it is designed to provide a foundation to support what you will continue to learn as you perform the duties of the role. We look forward to hearing from you so that we may continue to grow.

3.0

Sep 22, 2020

Employees are underpaid

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

You can work from home. The training is decent. The staff are easy to get along with. The employer is understanding.

Cons

The internal tools aren't that great. Knowledge base needs some work. The supervisors are overworked. Lots of mandatory overtime without much notice. Little room for upward mobility. Employees are underpaid.

Support.com Response

Thank you for providing us with your feedback. We continually review tools to ensure we have the most updated technology for our employees, as well as providing this feedback to our clients. Work life balance is important to us, and we do our best to always provide our employees with as much notice as possible when asking for extra hours. Wishing you the best in your new endeavors.

Viewing 16 - 18 of 138 Reviews

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Support.com Remote Technical Support reviews

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good as a starter

Good so far

Employees are underpaid

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