Pros
Work @ home - Sadly a positive about their required tools is they don't work so that becomes a unintended break where all employees can't work. Great place to destroy your customer service skills. Your not allowed to take too long to actually help a valued customer = This is No-No - Great job for a mindless zombie that can read off prepared responses for every situation.
Cons
Upper Management and Supervisor's fired over 200 employees in a required attendance meeting with zero remorse. All PC Technicians are told to take abuse and profuse obscenity from customers and then speak scripted false empathy statements. When this was brought up to supervisors there response is maybe you would be better suited in a different job. Outsourcing has destroyed the Stock Price, Management Attitude, Employee Morale and has promoted a environment where if ya don't like it, we can pay someone overseas to do your job. Company does NOT pay for Internet costs or PC equipment - But requires a new PC and very high speed internet connections - Oh yeah.. Ask any supervisor and they will quickly tell you that a raise will Never Ever happen.
