Does Support.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Support.com employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Support.com. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Support.com?

42% of Support.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support.com 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 89 reviews)); "great training still in training." ((in 51 reviews)); "Some great coworkers" ((in 25 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 173 reviews)); "poor Management with in company" ((in 94 reviews)); "If you get a good supervisor" ((in 78 reviews)); "More and more responsibilities with no raises." ((in 42 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 33 reviews))

What are employees saying about Support.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support.com layoffs and their outlook for job security at Support.com in 2026.

What are the top reviewed Support.com locations?

Redwood City , Sunnyvale , Atlanta , Houston , New York , Los Angeles , Miami , Remote , Chicago , Tampa , Dallas , Orlando , Austin , Pittsburgh , Jacksonville , Charlotte , San Francisco , Charleston , San Diego , Las Vegas , Philadelphia , Milwaukee , Phoenix , Raleigh , Indianapolis , Colorado Springs , Denver , Seattle , Portland , Greenville

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Support.com

Support.com reviews

3.0

42% would recommend to a friend

(474 total reviews)

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

474 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Mar 16, 2019

Good work but no prospect of pay raises

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Good benefits package, work from home

Cons

There is positively no possibility for wage increases past the one-time initial increase after 90 days of employment.

Support.com Response

Thank you for providing us with your input. As an organization, we are constantly reviewing opportunities for our employees. We do have a pay for performance program that allows high performing associates to earn additional dollars each quarter based upon performance. We also have many growth opportunities for our employees. We appreciate the feedback.

1.0

Mar 11, 2019

No career here, make this a pit stop on your employment career!

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Work from home on your own equipment. Colleagues are fantastic and more helpful than the leadership here.

Cons

No raises, no advancement, leadership doesn't inspire anyone, no continuing training, hardly ever get the opportunity to speak with management. Lied to about raises and bonuses since I've been here. Management hand picks people versus announcing positions available.

Support.com Response

Thank you for leaving your comments. As an employer with a very high promotion from within percentage, we encourage all of our employees to apply for our posted roles. All openings are internally posted for all employees to view. We are sorry you were not inspired as an employee. We are committed to continuous improvement and thank you again for your feedback.

2.0

Mar 5, 2019

Not Supportive of Employees

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Overnight shifts are optional; shift bidding; friendly coworkers

Cons

Operations and Human Resources managers are way out of touch and lack empathy, definitely do not listen to associate's issues; supervisors' hands are tied about issues' kept taking required tools away from associates; no part-time or schedule adjusting unless you win a shift bid; low pay for the work and stress

Support.com Response

Thank you for your feedback. I am sorry to hear that you feel a lack of empathy from the company, as we strive to have a compassionate leadership mentality. We work hard, and we hold ourselves and our team members accountable. We strive to improve on a daily basis. We offer many part-time and flexible schedules, ranging from 20 hours per week to 40. It is up to the individual employee to decide how many hours he or she would like to be scheduled. Our only restriction is that you must remain in this status for a minimum of 90 days one you make the change. We wish you well in your new endeavors.

Viewing 151 - 153 of 474 Reviews

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