Support.com reviews

Because there’s no real face time being remote. They pretty much bait and switch you on policies and don’t have to worry about much fall out. One example would be the president making a video stating they would not out source to India. 6 months later they did but he stated it wouldn’t affect us. Three months later we were booted out of the clients we normally supported and on to Comcast support where it’s your job to tell customers that have been a subscriber for 8 years they have to pay a large amount to fix a problem the provider should cover. Vs. the other departments the customers actually paid for the support before calling in so you didn’t have to deal with 20mins of a customer pissed off screaming at you (every single call). I was in the top 5 for metrics, excellent attendance, no coaching and bad things against me. 15 years as an I.t manager prior and they wouldn’t even interview me for any position I applied for to move up. They will force shifts that don’t work for, without remorse. They implement new policies daily Each supervisor does things totally different and it’s not consistent. You have some that will be laid back, then you have others with no exprience and that will be stalking you 24/7 on your back watching over you every step of the way, we called them creepers. When I first started a few years ago, they were a pretty decent company. I would have to say now they treat you pretty poorly. It’s was bad enough that I left the I.T Field all together and went to school for a new career. If I had to do it again, I wouldn’t. It would be in your best interest to find something else. I was pretty unhappy here towards the end. The most disapointing thing about it was that hard work doesn't pay off here. No matter how much you give, all the extra miles you go, working double shifts in the end it's forgotten, your just a number. If you like Micro managment, dealing with extremely pissed off customers and being cussed out, low pay, then this job is for you. Also when I left the calls for the last 8mos were back to back. The secound you hung up the phone it was ringing nonstop. Mainly due to the out sourcing to india, the customers would have to call back to have us fix what they did, lot of being a miscommuncation on the original problem the computer was brought to the store for.

Work from home - You're 100% responsible for all your own equipment, all the company provides is a USB headset. If your computer, internet, power, headset, or anything else has an issue prevents you from working, regardless of who or what caused it. you've essentially lost a day of work. You also don't receive any reimbursement from the company for maintaining a home office, so having a extra bedroom/office area plus internet and all the other utility expenses can easily negate the savings from not commuting. Lots of change happening all around the company and I can't really thing of a time that its been for the better of the employees and/or customers. Front line employees have seen their workloads increase substantially over the last couple of years. Policies on how things are supposed to be done also change quite often and aren't always communicated clearly or properly, so depending on who you ask you can get wildly different answers. Scheduling stability is also a big issue at times. Schedules can change up 3 or 4 times a year, with no guarantee you'll get the same schedule that you had previously. Everyone has to order a list of preferred schedules from most to least preferred and submit it. Once management has decided where everyone is going, they give you a week and a half to two weeks before the new schedules start. I can see this being a very big issue for someone with family commitments. On top of that, expect to work 1-2 hours OT everyday during the winter to early spring months and also get called on your days off asking to come in and work for a while. There's also not much room to advance and the company for the most part has a hard time recognizing its true stars. They're mostly just concerned with how you look on the metrics spreadsheets, as you can amazing metrics (which can and are fudged) but have no people/managerial skills and still get promoted to supervising your own team. Due to this, your immediate supervisor as a tech will definitely be hit or miss and your supervisor almost always changes when they redo scheduling with no idea who you're going to get until after you're already assigned. Morale among the employees that have been around and have a clue is very low, as they have seen things continue to get worse and worse as time goes on. There's very very rarely any rewards for actually going out and working hard, leading to the doing just enough not to get fired and stay off the radar attitude.